Host/Server Assistant - AM

  • Doubletree by Hilton
  • Missoula, Montana
  • Sep 08, 2021
Full time Servers Host/Hostess

Job Description

As Front Line Restaurant Staff, you would be trained for both Host/Hosting as well as Server Assistant. Depending on the position you are working you will be responsible for welcoming guests and escorting them to their seats for dining and/or for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Welcome guests and ascertain their dining needs
Seat guests and manage the seating chart
Monitor restaurant activity to determine seating and dining flow
Perform opening and closing duties, as needed
Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Ensure knowledge of menu
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
Ensure tableware is in good and working condition and report any defects for repair
Stock, maintain and clean designated food station(s)
Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
Retrieve and transport dirty tableware to dishwashing area
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

What are we looking for?
A Front Line Restaurant staff member is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams

What we offer
Free meal per shift
Hilton Hotels travel discount program
Benefits (vary for full time and part time)
Employee and guest focused environment

Qualifications
1 year customer service experience
Open schedule availability