Assistant General Manager

  • Hostelling International USA
  • 891 Amsterdam Ave, New York, NY 10025
  • Sep 07, 2021
Full time General Managers and Management Executives Human Resource Assistants and Managers Office and Administrative Support

Job Description

Our flagship hostel in New York City is seeking an Assistant General Manager. The Assistant General Manager is responsible for overseeing the day-to-day operations of the Hostel, front desk, back office, housekeeping and maintenance departments, as well as supporting food & beverage operations and assisting the General Manager with budgeting and strategic planning.

Full Time employees are eligible for medical, dental, vision, disability, vacation, sick, floating holidays, 403b w/ company match, and more. New Hire waiting periods apply. 


  • Represent the organization’s mission and values through all aspects of operational oversight and team/guest interactions.  
  • Provide strong leadership for hostel team through clear communication of hostel as well as organization wide initiatives and goals.  
  • Assist the General Manager in the implementation and monitoring of financial/operational plans for the hostel, supporting the overall objectives and goals of the organization.  
  • Assist the General manager to prepare financial statements, periodic forecasts, and annual budget to ensure accurate and timely, information. Complete credit card reports, petty cash/checking and PMS reconciliation. 
  • Manage supply inventories assisting the General Manager with budget cost control.
  • Directly manage the front desk, housekeeping, and maintenance functions to ensure a safe, clean, and secure environment for guests, employees, and hostel assets
  • Oversee the guests and reservation functions to ensure superior service is delivered.
  • Receive and resolve guest complaints, respond, and monitor online reviews in accordance with HI Standards.
  • Assist in implementing selling strategies to maximize revenues with HI Revenue Manager through effective use of yield management and collaboration with Group Sales.
  • Walk the property, attend events and be a visible leader to hostellers, employees, vendors, and visitors: solicit feedback, inspect the physical plant and operation, and act appropriately on findings.  
  • Assign duties/initiatives to staff and observe performance to ensure adherence to hostel policies and established operating procedures.
  • Assist the General Manager in conducting the Human Resource function (New Hire Orientations, training, reviewing, approving employee payroll information, employee performance reviews and disciplinary actions) to maintain employee morale and mission delivery.
  • Oversee security function ensuring a safe and secure environment for guests and employees. 
  • Monitor and ensure adherence to all qualify standards: appearance, maintenance, and cleanliness. 
  • In close consultation with General Manger and maintenance chief, ensure preventative maintenance programs are recorded and in place to protect the physical property; continually develop the hostel safety program.  
  • Audit and ensure city agency compliance and permits proactively addressing potential citations, inspections as needed.  
  • Ensure daily front office procedures are performed and reviewed, reconciling daily postings, various general ledger accounts and bank statements to ensure accurate financial information is submitted timely.
  • Coordinate with Community Engagement and External Affairs activities to promote and further the HIUSA Mission.
  • Participate in Hostel manager on duty program, supporting proper supervisor coverage.
  • Embrace and promote the HI USA “Success Through Service” Culture.
  • Perform functions of the General Manager in their absence.


  • Minimum of 3-5 years’ management experience and bachelor’s degree, or equivalent experience
  • Strong interpersonal and leadership skills
  • Excellent organizational skills and ability to manage multiple tasks and projects simultaneously
  • Familiarity with hospitality front desk/reservation systems and methods
  • “Guest First” approach
  • Previous revenue management and sales experience
  • Strong computer skills including familiarity with Microsoft Office Suite
  • Basic math and accounting skills including 10 key calculator and reconciliation
  • Staff supervision experience
  • Demonstrated ability to work effectively without immediate supervision
  • Conflict resolution skills and ability to act effectively in a crisis, referring to the General Manager when necessary
  • Experience in hospitality operations preferred
  • Must be willing to work evenings, weekends, and holidays as schedule requires
  • First Aid and CPR certification preferred; training can be provided


HI USA is a nonprofit organization founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around. For over 80 years, HI USA has provided a network of affordable hostels to facilitate interaction among people from diverse backgrounds, from across the country and around the world. As our community of travelers gets to know each other, they discover their similarities and differences, expanding their world views as they build friendships.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms.  The employee is regularly required to use hands to finger, handle or feel objects, tools and controls; to reach with hands and arms; to stand, walk, sit, stoop or crouch, talk, and hear.  The employee is occasionally required to climb or balance.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.