Account Coordinator

  • ResortPass
  • Los Angeles, CA, USA
  • Sep 06, 2021
Full time Other

Job Description

ResortPass is a fast-growing VC-backed startup that provides the hotel industry a solution to monetize their under-utilized amenities and boost ancillary revenue while offering a people a way to enjoy hotel amenities on-demand. On the ResortPass platform, local leisure and business day guests can book amenities and workspaces at hotels, without an overnight stay, a flexible model made even more relevant and necessary in this new changing world. We are proud to have over 600 hotel partners and growing rapidly including top upscale brands such as Hyatt, Hilton, Marriott, Omni, Kimpton, Fairmont, Four Seasons, Ritz-Carlton, and many more.

The Account Coordinator will play a key role assisting the Account Management team and our hotel partners, acting as a liaison across onboarding, support, and implementation. We are looking for a high performer who thrives in a fast-paced, high-growth tech start-up environment. You will build relationships with hotel partners, providing exceptional service and support, and take ownership over the setup and management of online accounts. This is an opportunity to get in at the ground floor of a rapidly growing company in the exciting hospitality and travel space and be a part of a high-performing team of passionate people.


  • Onboard new hotels through communications, page implementation, and account setup
  • Provide support to hotel partners, assisting with day-to-day requests and making sure accounts are set up correctly and are up-to-date
  • Prepare materials, conduct demos, and provide training of our platform and features
  • Work closely with Account Managers, Marketing, Sales, and Product teams


  • Bachelor's Degree
  • At least 2 years experience in a client-facing role
  • Strong communication skills
  • Exceptional organizational skills with a high attention to detail
  • Experience with CRM tools
  • Tech-savvy with an ability to work fast and efficiently in online systems
  • A passion for all things hospitality/travel


  • Flexible remote work environment
  • Health, vision, and dental
  • Stock Options Plan
  • Annual ResortPass credit
  • A fun, collaborative, and dynamic team and a vibrant company culture