Restaurant Shift Leader

  • MOD Super Fast Pizza, LLC
  • Cary, North Carolina
  • Sep 06, 2021
Full time Other

Job Description

SummaryAs a Captain you directly influence the success of MOD by assisting the store General Manager in executing store operations during scheduled shifts. The role is to deploy MOD Squad members, and to delegate tasks so that the MOD experience is achieved and maintained for customers.As a MOD Squad Captain your objective is to live, teach and demonstrate the MOD Pizza purpose in all interactions.Key ResponsibilitiesWe Engage & InspireWe have GRIT, GENEROSITY, GRATITUDE & GROWTH Connect with your GM! Be Passionate about the vision and be instilled with confidenceShare your knowledge with others to encourage and champion operational successCelebrate store success with one anotherWe deliver food that is safe, looks and tastes outstandingFood quality is everyone's role. Ensure food quality and accuracy in both back of house (BOH) and front of house (FOH)Ensure cleanliness of FOH & BOH Ensure all food, pans, utensils & equipment look phenomenalRole model and maintain portioning standardsWe deliver an excellent customer experienceGet to know your customers and build community relationshipsMaintain a uniquely MOD experience in the lobby with your demeanor, volume of music, comfy temperatures, and cleanliness standardsBuild brand dedication through outstanding serviceHospitality is core by putting the customers first, creating an inviting environment, and have them feel MOD's love.Live the MOD 5 Core Beliefs and spread the MOD 4 G's with each Squad We achieve excellent speed of serviceFollow accurate deployment and adjust, if needed Celebrate the wins with your SquadGive feedback after each peak about what was good and what can be improved We own the shiftCreate daily goals and share with your teamLead by example Adhere to all Open/Shoulder/Closing shift checklists Act as the food safety leaderCoordinate all cash handling policies and procedures Connect with the MOD Squad about all MOD Comm informationRespond quickly and effectively to all emergency situations Coach in the moment when standards are not being met and celebrate when they areBe encouraging of your team even with the seas are rough. Help where you are BEST NEEDED and celebrate successes! We influence all FOH facilities and equipmentKeep FOH front line, bathrooms, oven, floors, lobby and drink station clean and organized Clean and maintain all FOH fixtures, windows, tables and chairs Ensure MOD Squad is always assigned to the lobby during the peak periods Basic QualificationsA real passion for people3+ months in a role with the MOD SquadReliable transportationMust be at least 18 years old Preferred QualificationsFood/service industry experienceAt least 1 year of leadership experience Physical RequirementsAs a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.Working Conditions• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer• Will work near moving or mechanical parts• Varying schedule to include evenings, holidays and extended hours as business dictates• Must be authorized to work in the United States