Hotel Operations Assistant Manager (The Cromwell)

  • Caesars Entertainment
  • Henderson, Nevada
  • Sep 05, 2021
Full time General Managers and Management Executives

Job Description

The Assistant Hotel Manager reports to and collaborates with the HotelOperations Manager to set the tone for the front-of-house and back-of-houseguest experience of The Cromwell. Thisintegral role assists in leading the hotel departments (Front Office, FrontServices, Housekeeping, Environmental Services and Wardrobe) by example,ensuring that no need goes unmet and no opportunity to make a guest's visitspecial is missed. This leader assists in leading the team to deliver remarkable guest andteam member experiences. It is criticalthe person in this role possesses a diverse knowledge of hotel divisionoperations and is willing to dive into the day-to-day operation, whilebalancing and managing the long-term goals of the hotel. This role supports andleads the hotel operation and ensures the resort maintains a high level deliveringoutstanding guest services and builds a dynamic team. Presence should be as regular in the lobby, onguest room floors, throughout the casino area and at the front desk as it is inthe office. The Assistant Hotel Manager will have a natural passion towards action,an ownership mentality and is able to thrive in a fast-paced, multi-taskenvironment with a constantly changing work environment. The Manager must be humble and understandsthe need to work side by side with others in delivering outstanding experiencesto our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property,and corporate policies, practices, and procedures. Qualifications: Required: Bachelordegree in Hotel Management, Business Administration, or related field orequivalent education and experience. Atleast 5 years of experience within upscale, lifestyle, or luxury property. Atleast 2 years of direct management experience, recruiting, developing andretaining talent. Excellentcustomer service, strategic, analytical skills with strong quantitative andqualitative skills. Proventrack record of leading initiatives, achieving goals, and succeeding in a teamenvironment. Ableto lead and mentor a team. Haveinterpersonal skills to partner effectively with all business contacts. Professionalappearance and demeanor. Workvaried shifts, including weekends and holidays. Highschool diploma or equivalent. Ableto effectively communicate in English, in both written and oral forms.Preferred: Previousexperience working with property management systems such as Opera, Infor, REX, and/orLMS. Proventrack record of effectively communicating and presenting information tocorporate and property leadership. Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.