Spa Receptionist - Bathhouse Spa (OC)(Mandalay Bay)

  • MGM Resorts International
  • Las Vegas, Nevada
  • Sep 05, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description



Location:

Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

PRIMARY PURPOSE:

As a Spa Receptionist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Consistently offer professional, friendly and engaging service to exceed guest expectations
  • Follow all departmental and policies and procedures including safety and sanitation policies
  • Provide services including but not limited to, assisting all guests with Spa and/or Salon appointments, check guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients
  • Create exceptional customer service and assist guests with questions, ensure professional and courteous behavior to all guests and employees, manage cash bank daily, retain knowledge of spa/salon software system
  • Promote and sell service treatments, enhancements, upgrades and retail products
  • Perform other job-related duties as requested


KNOWLEDGE, SKILLS, AND ABILITIES:

  • Able to effectively communicate in English, in both written and verbal forms
  • Effective listening abilities with strong judgment skills
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to company standards


MINIMUM REQUIREMENTS:

  • Work varied shifts, to include weekends and holidays


PREFERRED:

  • Two (2) years of Spa Receptionist experience
  • Experience in retail
  • Experience in a similar luxury spa or salon setting