Operations Consultant (Franchise Business Consultant)

  • Zaxby's Franchising LLC
  • West Palm Beach, Florida
  • Sep 03, 2021
Full time Other

Job Description

The Operations Consultant role increases the overall performance of Zaxby's restaurants by executing objectives outlined by the Director of Field Operations & Operations Development Manager in accordance with the ZFL Strategic Plan. Visits all stores within a designated region as frequently as possible. Guides, supports, and develops the Licensees within the designated region by working with 1-2 target stores, conducting at least 1 operations review, and overseeing 1-2 Field Support Specialist development visits each quarter. Responsible to assist in maximizing assigned restaurant performance while operating in accordance to the Brand expectations and their license agreement.


Essential duties may include, but are not limited to the following:


  • Works as a team player with Licensees, Field Support Specialists, and Operations Development Manager with little to no conflicts
  • Plans visits/meetings and learn how to adjust as issues arise
  • Visits locations within region to gain a better understanding of how they operate
  • Learns how to compare key metrics to present to the Licensee and management
  • Uses feedback from leadership to develop systems and understands what to document and how to store the information
  • Understands and attends to behavioral cues and body language to know how it affects outcomes
  • Builds relationships and develops trust by being in their locations and following through on commitments
  • Utilizes peers and leadership to talk/walk through different situations for suggestions on how to partner with Franchisees
  • Meets with Licensees and managers to learn what motivates them and tries different approaches for consulting within region
  • Learns how to develop action plans and presents to Licensee and management
  • Understands how the Consultant and Field Support Specialist roles work together to maximize outcomes and understands what areas to focus on to develop their Field Support Specialist
  • Spends time in the region getting to know their infrastructure and how they execute systems
  • Seeks guidance from peers and leaders when faced with situations that haven't been previously experienced and then organizes the results to streamline the process moving forward
  • Learns the difference in understanding their issue vs. being involved in the issue
  • Being humble in the beginning and making sure that you fully understand a topic before offering suggestions
  • Develops strong working relationships with other departments
  • Develops an organization strategy to maintain all documentation
  • Listens to peers and leadership talk about progress of the Licensees
  • Schedules time for consultations, administrative duties, and meetings
  • Actively learns other sub-departments in Operations and how your role can help them
  • Works with guidance from Operations Development Manager on feedback from the field and peers
  • With guidance, recommends new initiatives, equipment, and new technology
  • Feeds information back to peers and leadership for direction on which department to send information
  • Assists other ZFL Departments when needed & approved by Operations Development Manager
  • Makes note of observations to confirm data within reports
  • Attends all training sessions
  • Visits each restaurant in assigned region a minimum of once a year
  • Gains insight on regions internal structure
  • Follows up on inspections with Licensees and managers
  • Follows plan from Field Marketing Consultant on Local Store Marketing initiatives
  • Learns about the Field Operations Specialist (Openings and Inspections) role to be able to lend support as needed
  • Knows what resources are available and/or necessary to complete assigned projects in a timely manner and when to ask for them
  • Attends ZFL's annual conferences. Uses this opportunity to make connections and build relationships with other team members in Field Operations.


  • Must possess strong negotiation and persuasion skills
  • Must attain and maintain ServSafe certification
  • Must maintain current knowledge of applicable state and federal workplace health and safety regulations
  • Must be able to facilitate to management and team members a complete understanding of operational procedures
  • Must be proficient in Microsoft Word and Microsoft Excel
  • Maintains a servant attitude. Operates as a business advisor. Must be willing to help Licensees grow through discussing weaknesses, threats, and opportunities within their organization.
  • Must be proficient in public speaking and presentations
  • Must have the following competencies:
  • Interpersonal skills to build and maintain strong relationships
  • Business acumen with analytical skills to promote active ongoing compliance to ZFL operations standards
  • Approachability and team work orientation to manage and lead others and assist in people development
  • Communicating and influencing with an emphasis on creating compelling messages and listening to the Licensee's concerns
  • Achieving results by continuous improvement, innovation, and resourcefulness
  • Self-management by identifying personal strengths & weaknesses
  • Must have the ability to:
  • Operate a computer work station and MS Office programs
  • Perform basic math functions quickly and accurately
  • Meet schedules and timelines
  • Work confidentially
  • Work in a fast-paced environment
  • Deal with multiple priorities
  • Work well in teams
  • Complete work with many interruptions
  • Communicate in writing and verbally with tact, patience and courtesy
  • 75% travel / overnight travel required
  • Travel Area: Entire footprint of Zaxby's restaurants


Education: Bachelor's Degree. BS Degree in Business/ Management preferred.

Experience: 1-3 years of related managerial experience and or training; or equivalent combination of education and experience

Zaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.