Franchise Business Consultant (South Texas)

  • Wingstop Restaurants Inc.
  • San Antonio, Texas
  • Sep 03, 2021
Full time Other

Job Description

PURPOSE OF THE ROLE:

WHO WE ARE

We're not in the wing business. We're in the flavor business. It's been our mission To Serve the World Flavor since we first opened in 1994, and we're just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else - our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Franchise Business Consultant (FBC) is a key member of the Regional Operations Team with responsibility for 60-100 restaurants owned by 15-30 Brand Partners (franchisees). A great FBC is a collaborative and energetic relationship-builder with the business acumen and drive to achieve stated goals of sales growth, improvement in QSC, and guest satisfaction scores. The FBC will also take the lead in coordinating the new restaurant opening process, training, and follow-up support for new restaurants and Brand Partners. This position is remote and ideally based in the San Antonio, Houston, or Austin metropolitan area.

WHAT YOU'LL DO

  • Travel regularly to Brand Partner restaurants within region to provide appropriate coaching, training, education, and development tools. These visits also serve to ensure brand protection in all areas, including operations, facilities, marketing, training, purchasing, development, FA adherence, etc.

  • Collaborate with Brand Partners to safeguard proper standards regarding effective restaurant operations, guest experience, safe food handling, adherence to purchasing requirements with approved vendors, and implementation of training programs for management and team members.

  • Assist Brand Partners with analyzing their business opportunities and areas for improvement while preparing short- and long-term business plans.

  • Facilitate the Quarterly Business Review process to help improve results and obtain business excellence within individual Brand Partner organizations.

  • Act as a liaison between WRI Corporate Office and Brand Partners. Deliver on company objectives and regional goals, and foster regular communication between corporate departments and Brand Partners.

  • Recognize challenges and recommend solutions to create efficiencies within the regional enterprise.

  • Other duties as assigned.

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You are an ongoing learner who exhibits an insatiable curiosity and an interest in self-improvement.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have 5+ years of multi-unit restaurant management or consulting experience and the drive to travel throughout the region up to 75% of the time.

SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and gain alignment among others, and the aptitude to apply sound, strategic thinking to address a variety of business circumstances.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way. You have a collaborative leadership style, with clear capacity to influence and cultivate trusting relations cross-functionally.

ENTREPRENEURIAL: You work with an owner's mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution, while never losing sight of your Brand Partners.

A DAY IN THE LIFE

So, what does 'all in a day's work' look like to a Wing Expert in this role? Your day could shape up somewhat like this:

  • Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities.

  • Frequent use of mental energy while expressing or exchanging ideas and information with cross-functional colleagues, brand partners, and extended Wingstop team.

  • Routine use of physical energy while traveling throughout the region (up to 75%), working extended days (10-14 hours), including weekends and holidays.

  • Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.