City Sales & Reservation Concierge

  • Provenance Hotels Headquarters
  • Portland, OR, USA
  • Aug 31, 2021
Full time Concierge, Bell boy and Porters Sales and Marketing

Job Description

PRIMARY PURPOSE OF THE POSITION: Responsible for maintaining the administrative organization and effectiveness of the Sales department. This is accomplished through basic administrative support, working on special projects as assigned and being proactive and responsive in a timely, friendly, tactful and professional manner. This position will report to the Director of Sales and is also designed to support all revenue generating initiatives for Sales Managers.

ESSENTIAL FUNCTIONS: (This list of essential functions may be supplemented and changed as necessary and directed by the Director of Sales.)

  • -Answer sales telephone lines in a timely manner. Take messages, handles customer requests and forwards leads/inquiries to the appropriate salesperson immediately. Assist clients when they are unable to contact managers and are seeking immediate assistance.
    -Handles production of gift certificates as directed and special requests
    -Manages & resolves guest complaints and compliments as directed by the DOS/GM in a professional and courteous manner.
    -Provide effective communication to all departments on Group Resumes and all Corporate Accounts.
    -Performs daily office duties including faxing, copying, checking all out boxes and mail.
    -Maintains orderly office inclusive of the filing systems ensuring all client files are kept in neat order.
    -Ensure that credit card authorizations have been secured and logged per the Accounting standard operating procedure. Log all deposits and advance payments for groups.
    -Send event follow-up correspondence/evaluations.
    -Assists Director of Sales/Sales Team in organizing tradeshows and sending collateral to customers.
    -In collaboration with the Sales Department, conducts any walk-in or scheduled site tours for all market segments.
    -Attend and present resumes and other information pertaining to the Sales Department at staff, catering & sales meetings as required and directed.
    -Assists with the daily amenity sheets and monitors VIP arrivals as needed
    -Manage miscellaneous reservations and rooming list for all groups.
    -Maintain booking restrictions and implement rate and sell strategies as directed by the DOS.
    -Prepares and reviews reports for the DOS/GM to analyze booking trends.
    -Monitors inventory daily to ensure maximization of revenue.
    -Maintains and updates rate sheets for all existing as well as new Corporate accounts.
    -Ensures all company standards for rates and integrity are followed.

OTHER FUNCTIONS: This list if other functions is not exhaustive and may be supplemented and changed as necessary.

  • -Communicates pricing and strategy to the Front Office team.
    -Maintain a high level of professional appearance and demeanor
    -Assists with building and managing all aspects of group blocks
    -Assists with contract generation as directed by the Director of Sales, Sales Managers and GM
    -Other duties as directed by the Director of Sales

All employment offers are contingent upon successful completion of background check.

Provenance is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. Provenance does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Each Provenance hotel is built to be so much more than a beautiful space - it's an uplifting and unique experience for our guests and team members.

We are people first, hoteliers second; it's a mantra we live by. When you work for Provenance, you'll help shape a culture that fosters an atmosphere of collaboration, camaraderie, and a celebration of individuality - because we believe that our differences are our strengths.

It's important to us to illuminate the exceptional talent we work alongside every day. As a Provenance employee, your skill, spirit of service and passion for hospitality will shine like never before.

With a career at the Provenance, you will enjoy benefits like, PTO, Medical, Dental, Vision and Life Insurance benefits, HSA, Employee Assistance Program, Pet Insurance, 401K, Transit Subsidy, and more.

We're looking for true originals who have an unmatched enthusiasm for guest services, who enjoy working in exquisitely designed, spaces, and who find joy in sharing the cultural richness of their communities. If you're ready to elevate your hospitality career, we encourage you to apply with us.