Guest Service Specialist

  • Big Sky Vacation Rental
  • Bozeman, Montana
  • Aug 30, 2021
Full time Other

Job Description

Big Sky Vacation Rentals is currently seeking full and part-time staff members to be a part of our Guest Service Team.Looking for professional team players that are working to build their career in the tourism industry. Experience helpful, but a strong work ethic and positive self-motivation required. Guest Service Specialist must be enjoy working with people and solving problems. It's a fun business and rewarding for the right person that loves challenges.Hours include weekends and Holidays during peak season. Our work environment is professional and friendly. We offer bonus opportunities, Health Insurance, and 401K. Pay depending upon qualifications.Apply today to start a rewarding career and make friends that will last a lifetime.Job Duties Include, but are not limited to:Dispatching and scheduling work orders for the operations team.Answering incoming calls and assist with any questions and requests.Remote troubleshooting of the various mechanical systems within the home; i.e. fireplace functionality, Satellite TV, WIFI challenges.Professional level written and oral communication skills.Ability to prioritize your own work as well as for your fellow teammates.Assist guests with issues and complaints, with empathy and focus on guest satisfaction.Experience:Previous guest service and reservations experience preferred.Excellent written and oral communication skills required.Positive interpersonal skills required.Excellent computer and typing skills are required.Previous call-center experience preferred.Excellent listening and comprehension skills required.Qualifications and Requirements:High School diploma or equivalent, plus one year front desk/guest service experience.Handling objects, products and computer equipmentUse a keyboard to operate various property management and reservations systems, etc.Communication skills are utilized a significant amount of time when interacting with guests and employees.Reading and writing abilities are utilized often.Basic math skills are used frequentlyProblem solving, reasoning, motivating and training abilities are often used.May be required to weekends, and/or Holidays.Our culture inspires our employees to be their best self. We strive to be a company that recognizes and rewards talent, respects individuality yet shares a common goal. A different type of work environment with great views, cool space and terrific perks. Will you join us?Pay Range DOE