Sales Manager - Holiday Inn Champaign

  • Schulte Hospitality Group
  • Champaign, Illinois
  • Aug 29, 2021
Full time General Managers and Management Executives Sales and Marketing

Job Description

JOB DUTIES AND RESPONSIBILITIES

  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Manage business travel accounts to maximize business potential
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
  • Details BEOs with client for groups with meeting space and distributes with appropriate staff.
  • Conduct pre- and post-conference meetings when it is agreeable with the client
  • Attends property specific receptions to generate leads and interact with customers
  • Organize and execute local area blitzes
  • Implement special promotions relating to sales segment
  • Establishes relationships with local businesses and organizations and is an active member in local industry associations
  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Other duties as assigned


EDUCATION AND EXPERIENCE

  • High School Diploma/GED. Bachelor's Degree preferred
  • Prior sales experience preferred


 KNOWLEDGE, SKILLS AND ABILITIES

  • Strong analytical skills relative to impact on hotel revenues
  • Ability to communicate effectively verbally and in writing
  • Strong understanding of revenue management principles
  • Ability to use reservation and revenue management systems to develop pricing and sales recommendations
  • Experience with Delphi.fdc preferred