Assistant General Manager

  • Indian Springs Resort & Spa
  • Calistoga, California
  • Aug 28, 2021
Full time General Managers and Management Executives

Job Description


The main function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day-to-day operation of the Front Desk, Spa, and Housekeeping teams, as well as support of all other departments in conjunction with the GM.

AGM Duties and Responsibilities:

• Know all systems and procedures

• Responsible for security of all areas of resort

• Remain readily accessible to guests, employees, colleagues, and ownership

• Act as Front Desk Manager, Spa Manager, Housekeeping Manager, and problem solver as needed

• Investigate, report and coordinate all hotel accidents that are employee and guest related

• Routinely do inspections of rooms in order to support housekeeping and keep a running task list of PM items needed across all room types

• Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention

• Prepare MOD report

• Maintain effective communications between all hotel departments

• Monitor existing S.O.P.'s and help to create and implement new or needed SOPs

• Assist in the selection and continuous training of staff to provide high quality service to guests

• Inspect guestrooms. Provide feedback to housekeeping and maintenance departments

• Assist in evaluating the performance of all employees

• Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment

• Must be a strong communicator and able to convey information and ideas clearly across the resort

• Must work well in stressful, high-pressure situations with minimum supervision

• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

• Check any meeting room needs and set-ups for cleanliness, proper set and availability

• Must be able to work with and understand financial information and date, and basic arithmetic functions

• Must have the ability to work various hours and shifts per week including evenings, weekends, and holidays

• Other hotel-related duties as required

• Maintain high standards of personal appearance and grooming