Hourly Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Graduate Roosevelt Island is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island's first hotel and marking the brand's debut in New York City. Architecturally designed by internationally renowned design firm, Snøhetta, and interior design from Graduate Hotels' in-house team, the hotel blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The futuristic, fashionable and the functional meld to create a space that's bright, open and always interesting. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design, this venue evokes a sense of cinematic drama inspired by futurism creating a true destination for fashion-forward elegance in an intimate space all set against unobstructed city views. The Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling. Complete opening/closing checklist according to standards. Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order. Have knowledge of which garnishes go in each drink. Process credit card and room charges. Clear and clean tables when guests leave, return glasses to be washed. Keep lounge area clean and free from debris at all times. Follow all cash handling policies, and prepare closing report for night audit. Perform all side work duties according to the schedule. Full knowledge of state liquor laws. Be familiar with the computer system. Help the bartender prepare drinks when needed. Assist bartender with hors d'oeuvres tables for cocktail hour in set up and breakdown. Ensure overall guest satisfaction. High school diploma or equivalent and/or experience in a hotel or a related field preferred. Must be of legal age to serve alcoholic beverages, according to local state laws. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Hourly Wage ($14.6260/hour) Tipped Position
Mar 24, 2024
Full time
Hourly Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Graduate Roosevelt Island is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island's first hotel and marking the brand's debut in New York City. Architecturally designed by internationally renowned design firm, Snøhetta, and interior design from Graduate Hotels' in-house team, the hotel blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The futuristic, fashionable and the functional meld to create a space that's bright, open and always interesting. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design, this venue evokes a sense of cinematic drama inspired by futurism creating a true destination for fashion-forward elegance in an intimate space all set against unobstructed city views. The Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling. Complete opening/closing checklist according to standards. Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order. Have knowledge of which garnishes go in each drink. Process credit card and room charges. Clear and clean tables when guests leave, return glasses to be washed. Keep lounge area clean and free from debris at all times. Follow all cash handling policies, and prepare closing report for night audit. Perform all side work duties according to the schedule. Full knowledge of state liquor laws. Be familiar with the computer system. Help the bartender prepare drinks when needed. Assist bartender with hors d'oeuvres tables for cocktail hour in set up and breakdown. Ensure overall guest satisfaction. High school diploma or equivalent and/or experience in a hotel or a related field preferred. Must be of legal age to serve alcoholic beverages, according to local state laws. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Hourly Wage ($14.6260/hour) Tipped Position
Pool Server Apply now Position: Pool Server (Full time ) Property / Office: Mandarin Oriental, Miami Location: Miami, FL, United States The Pool Server will ensure the highest level of guest satisfaction by delighting our guests and championing our standards and pillars. The Pool Server should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. The Pool Server will work with the Pool Attendants and Food Runners to maintain a clean and organized environment for guests. Overview of Position Ensure pool is free from towels, napkins or other unwanted objects Proactively offer any service to guests at pool and/or beach Have excellent knowledge of Pool/Beach food and drink menus Answer all questions relating to food and beverage menus Input all food and beverage orders into Infogenesis Responsible for accurate cash handling and credit card transactions Requirements Have a minimum of 2 years experience in similar position in a luxury hotel property. Have excellent communication and organization skills. Reading, writing and oral proficiency in the English language. Willing to work a flexible schedule and holidays. Be a self-motivator and motivator of others. Must be able to work in a high-pace and dynamic operation. Able to work together with other colleagues. Have a pleasant, friendly and helpful manner. Maintain a clean and healthy personal hygiene and grooming. Work in a safe, prudent and organized manner. Able to handle multiple tasks at one time. Able to consistently delight and satisfy our guest Able to handle guest requests in a detailed manner The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Working with us means We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental 'Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.
Mar 11, 2024
Full time
Pool Server Apply now Position: Pool Server (Full time ) Property / Office: Mandarin Oriental, Miami Location: Miami, FL, United States The Pool Server will ensure the highest level of guest satisfaction by delighting our guests and championing our standards and pillars. The Pool Server should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. The Pool Server will work with the Pool Attendants and Food Runners to maintain a clean and organized environment for guests. Overview of Position Ensure pool is free from towels, napkins or other unwanted objects Proactively offer any service to guests at pool and/or beach Have excellent knowledge of Pool/Beach food and drink menus Answer all questions relating to food and beverage menus Input all food and beverage orders into Infogenesis Responsible for accurate cash handling and credit card transactions Requirements Have a minimum of 2 years experience in similar position in a luxury hotel property. Have excellent communication and organization skills. Reading, writing and oral proficiency in the English language. Willing to work a flexible schedule and holidays. Be a self-motivator and motivator of others. Must be able to work in a high-pace and dynamic operation. Able to work together with other colleagues. Have a pleasant, friendly and helpful manner. Maintain a clean and healthy personal hygiene and grooming. Work in a safe, prudent and organized manner. Able to handle multiple tasks at one time. Able to consistently delight and satisfy our guest Able to handle guest requests in a detailed manner The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Working with us means We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental 'Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.
Overview Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager Essential Functions Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats. Carry food, dishes, trays, or silverware from pantry to serving counters. Set up attractive food displays and maintain cleanliness to ensure food safety. Maintain proper set-up of dining room and wipe tables or seats with dampened cloths. Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. Clean up spilled food or drink or broken dishes and remove trash. Maintain adequate supplies of items such as clean glassware, dishes, or trays. Fill beverage and ice dispensers. Stock cabinets or serving areas with condiments and refill condiment containers. Locate and provide items requested by guests. Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program Practice safe work habits and use required safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Position Requirements High School diploma or equivalent preferred. Food sanitation certification a plus and required within 90 days of employment. Previous food and beverage experience preferred or equivalent training. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.
Mar 11, 2024
Full time
Overview Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager Essential Functions Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats. Carry food, dishes, trays, or silverware from pantry to serving counters. Set up attractive food displays and maintain cleanliness to ensure food safety. Maintain proper set-up of dining room and wipe tables or seats with dampened cloths. Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. Clean up spilled food or drink or broken dishes and remove trash. Maintain adequate supplies of items such as clean glassware, dishes, or trays. Fill beverage and ice dispensers. Stock cabinets or serving areas with condiments and refill condiment containers. Locate and provide items requested by guests. Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program Practice safe work habits and use required safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Position Requirements High School diploma or equivalent preferred. Food sanitation certification a plus and required within 90 days of employment. Previous food and beverage experience preferred or equivalent training. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.