AM Gallery Restaurant Server

  • The Ballantyne Hotel Charlotte
  • Charlotte, North Carolina
  • Jun 11, 2021
Full time Servers

Job Description



JOB SUMMARY: Provides prompt and courteous food and beverage service to restaurant guests while maximizing sales and guest satisfaction.

JOB DUTIES

  • -Describes all menu items; methods of preparation and prices as needed.
    -Accommodates any special requests that the kitchen is able to deliver for the guest.
    -Up-sells established menu items or specials to maximize food and beverage revenues.
    -Serves menu items to guests in a prompt and courteous manner and according to established service standards.
    -Performs pre- and post-shift side work; stock service station, makes coffee, etc.
    -Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
    -May assist Greeter/ Cashier with greeting and seating guests; may assist busperson with clearing table and filling glasses.
    -Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
    -Provides a professional image at all times through appearance and dress.
    -Follows company policies and procedures.
    -
MUST be able to work a flexible shift that includes: Days, Afternoon, Nights and Weekends. Plus, work Holidays as well, if needed .

Note: Other duties as assigned by supervisor or management

EDUCATION AND EXPERIENCE

  • -Prior food service experience with general knowledge of restaurant operations, preferably in a four or five star restaurant or hotel
    -Micros experience helpful


SKILLS & ABILITIES

• Ability to prioritize and maintain multiple tables at one time

• Excellent verbal communication skills

• Excellent organizational and time management skills with the ability to work well under pressure

• Basic math skills for cash handling

• Although this position primarily works the dinner shift, must be able to work a flexible schedule, including mornings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to walk and stand for extended periods, speak, hear, talk, reach, bend, grasp, and perform repetitive motions

• Ability to push, pull, lift, carry, or otherwise move up to 40 lbs.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.