Bayside Spa is a tranquil lakeside environment incorporating organic botanicals, calming aromatherapy and offering a full menu of renewing treatments and services to pamper our guests. The Spa Supervisor oversees all day to day operations of the spa and fitness facilities, assuring delivery of a high Horseshoe Bay Resort standard guest service, safe and harmonious work environment, productive and efficient working habits, properly controlled inventories and expenses, as well as daily supervision of staff and schedules to maximize revenue while minimizing expenses.ESSENTIAL JOB FUNCTIONS:
-Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures.
-Accommodate guest's needs by accurately booking, changing and canceling spa & fitness appointments.
-Accommodate guest reservation requests, offering many options and providing up-selling and cross- selling options to guests.
-Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
-Provide current and detailed descriptions of spa & fitness services; know current fitness class schedule, current packages, facility features and hours of operation.
-Prepare daily reports accurately and efficiently
-Book and schedule treatments for the staff efficiently and fairly
-Develop ability to follow SOP, check list, procedures (to know what has to be done) and work without constant direct supervision and remain at assigned
-Regularly attend, participate in and support staff meetings and trainings
-Follow established lost and found procedure
-Maintain organization and cleanliness of the lobby, retail area and all other spa & fitness areas
-Commitment to applying fair and consistent direction to staff regarding proper uniform, job standards, job expectations and adherence to hotel standards.
-Recruit, develop, maintain and inspire a cohesive spa & fitness team.
-Maintain organization, pay attention to detail and enforce Resort standards
-Accountable for all spa concierges and spa & fitness attendants
-Supervise the training development and daily performance of all staff
-Review daily schedules for all staff to maximize revenue and minimize payroll.