To greet and seat guests in the outlet using all the techniques and steps outlined in the service standards of Horseshoe Bay Resort. Ensure that each guest is greeted with warm, friendly enthusiasm and seated promptly. Supervise and control seating in the outlet to ensure that guests are seated in a manner that fairly accommodates all servers, and ensures that guests receive the fastest and the most courteous service at all times. May also assist the kitchen operations as food runner and expeditor to ensure all orders are served in a timely manner and according to menu and customer specifications.ESSENTIAL JOB FUNCTIONS:
-Maintain guest flow charts to track number of guests to each station and to track volume per hour.
-Ensure that the entrance to the outlet has someone there to greet guests at all times.
-Ensure cleanliness of the outlet at all times.
-Check on every table/chair setting to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated.
-Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
-Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
-Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such to ensure the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.
-Have an excellent knowledge about the city and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.