Night Auditor Role

  • Robert Half
  • Miami, Florida
  • Jun 11, 2021
Full time Front Desk and Night Auditors

Job Description

Ref ID: 01830744

Classification: Customer Service Representative

Compensation: $13.00 to $15.00 hourly

GREAT HOTEL LOOKING FOR NIGHT AUDITORS!

  • Balancing the accounts from day shift
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
  • Answering calls and queries related to potential booking
  • Schedule - 11am-7pm / flexible to work on Weekends




Job Requirements:

- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly


- Customer service and office administrative skills


- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred


- Enthusiastic attitude and an engaging businesslike approach


- Excellent written, verbal and social communication skills


- Ability to interact effectively with internal and external partners and clients/customers


- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information



If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Contact: Brenda Arce/



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