To act as an ambassador of the hotel by providing food and housekeeping services to our rewards members utilizing the concierge lounge for meals and relaxation.
Ensure Concierge Lounge is kept clean and stocked with the proper food & beverages for the given time of day. Follow proper food handling techniques and food safety procedures.
Examples of Duties:
Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquires with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs. Remain calm and alert especially during emergency situations and heavy hotel activity. Field guest complaints. Listen and extend assistance in order to resolve problems.
Prepare and continuously maintain the lounge to standard, prior to, during meal service and upon closing. Requires repeated bending, stooping and lifting to 40 pounds.
Stocking all supplies, deep cleaning and general housekeeping of the lounge and kitchen on a daily and weekly basis.