Customer Success Manager

  • Canary Technologies Corp
  • Dallas, Texas
  • Jun 10, 2021
Full time General Managers and Management Executives

Job Description

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world's largest and most iconic hotel brands.This opportunity will provide close interaction with senior leaders and founders. Our founders are alums of the Cornell Hotel School, Columbia University, and The University of Pennsylvania- Wharton. They have previously built software companies and have worked at firms such as Bain & Company and Starwood Hotels & Resorts.We are an organization that strongly believes in meritocracy and performance. There is significant opportunity for advancement and growth in this role, both of which are based on performance and talent.About YouWe are looking for a highly motivated individual that can take on an array of responsibilities at a fast growing company. This individual will join as Canary's first Customer Success Manager (CSM), primarily responsible for post-sale interactions with customers.At Canary, this function encompasses customer on-boarding, customer success operations, and account administration. Customer Success is a critical component of Canary's team as you will serve as the key advocate for clients, and help build the playbook for future CSMs at Canary. The ideal candidate is someone with at least 2-5 years of experience at technology companies, and is an energetic self-starter who is eager to get his or her hands dirty while building this function. It is someone who is a self-starter, detail oriented, and open to taking on real responsibility.ResponsibilitiesUnderstand the Canary product, as it is today and vision, to articulate value proposition clearly and effectivelyDevelop and improve current on-boarding processes to drive efficiencyDevelop customer success processes, systems, and operations to ensure accurate tracking of customer data and health.Interact with existing customers to identify pain-points, further business opportunities, and product ideas to ensure customer success; effectively communicate these items to the sales and product team to help direct the roadmap of the companyManage all aspects of client on-boarding, including gathering information from customers, conducting webinar trainings and initial account setupSkillsAbility to think on your feet and manage client questions and concernsComfortable working in a constantly changing environmentAbility to solve problems and develop scalable processesCandidate will be detail oriented and meticulous in his/her organization and ruthless about time-managementAbility to pick up tasks quickly without much guidance in getting startedCandidate will be able to take feedback and adapt quicklyAbility to seize opportunities and open new doors for yourself and the companyStrong communication abilitiesConfident and charismaticComfortable with technologyExperienceBA/BSPrior SAAS experienceMinimum 2+ years of work experiencePrior experience in software and/or hospitality (preferred but not required)BeneiftsHealth Care PlanPaid Time Off (Vacation, Sick & Public Holidays)Stock Option PlanFlexibility to visit and travel to our offices (SF, NY, Kyiv)