Customer Success Manager

  • Canary Technologies Corp
  • San Francisco, California
  • Jun 10, 2021
Full time General Managers and Management Executives

Job Description

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world's largest and most iconic hotel brands.This opportunity will provide close interaction with senior leaders and founders. Our founders are alums of the Cornell Hotel School, Columbia University, and The University of Pennsylvania- Wharton. They have previously built software companies and have worked at firms such as Bain & Company and Starwood Hotels & Resorts.We are an organization that strongly believes in meritocracy and performance. There is significant opportunity for advancement and growth in this role, both of which are based on performance and talent.About YouYou are a motivated self-starter who thrives in a fast paced environment, and are energized by the opportunity to help build the Customer Success department from the ground up. You have demonstrated success driving strong product adoption and cultivating fruitful customer relationships. You are excited to dive into the details and help craft the onboarding, adoption, and retention playbooks that will make up the foundation of the Customer Success function at Canary.About the RoleThis role is part of the Customer Success team and is responsible for forging strong, fruitful relationships with our customers. We are growing quickly, and the day-to-day responsibilities will evolve as the company grows. You will have the opportunity to work cross-functionally with the entire team, including leadership, to help design and operationalize processes that will drive seamless implementation, healthy product adoption, and revenue expansion within our customer base.ResponsibilitiesOnboard customers on Canary's suite of solutions and ensure key stakeholders have strong working knowledge of all features and functionalityHelp design and execute health management playbooks to proactively identify risks within the customer base and opportunities to expand Canary's footprintIdentify product gaps and opportunities to better serve our customers, and work with our Product team to define requirements and beta test solutionsAct as a trusted advisor and conduct business reviews with key stakeholders within priority brands and management companiesEvangelize the voice of our customers within Canary to help us continue putting the customer at the center of everything we doQualificationsBA/BS3+ years experience in Customer Success or Account ManagementExcellent written and verbal communication skills, with emphasis on active listeningDemonstrated history of forging strong business relationships that lead to fruitful, long lasting partnershipsAbility to be self directed and operate successfully in a lean, fast-paced organizationPrior experience in Hospitality strongly preferredPrior experience with Salesforce preferredPrior experience with collaboration software preferred (Slack, Asana, etc.)BenefitsHealth Care PlanPaid Time Off (Vacation, Sick & Public Holidays)Stock Option PlanFlexibility to visit and travel to our offices once reopened (SF, NY)