Room Service Order Taker

  • BILTMORE HOTEL LIMITED
  • Miami, Florida
  • Jun 10, 2021
Full time Other

Job Description

Job DetailsLevelExperiencedJob LocationBiltmore Hotel - Coral Gables, FLRemote TypeN/APosition TypeFull TimeEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageNoneJob ShiftDayJob CategoryHospitality - HotelDescriptionThis position requires strong communication skills, an ability to juggle several tasks and the willingness and ability to complete paperwork. The order taker is responsible for an in depth knowledge of all food and beverages offered by the hotel and an adherence to the service sequence as outlined by management.ESSENTIAL FUNCTIONS:65% Maintain positive customer relationships to ensure 100 % customer satisfaction over the phone.25% Be able to handle cash and payments in a responsible manner.10% Assist the manager.OTHER:Check with Manager or Supervisor on duty as to special projects or duties necessary.Maintain uniform and personal appearance to satisfactory standards.Update the supervisor with any duties that may have been assigned and not completed before leaving for the day.Insure work area is maintained in a clean and orderly manner - to include walls, shelves, equipment and floor areas.Provide the highest level of professionalism and enthusiasm toward guests, and co-workers.Consistent adherence to policies and procedures of The Biltmore as outlined in manuals and other training materials.Assist co-workers in the performance of their responsibilities when necessary.SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES:This position requires a great deal of attention to detail. Assignments must be done within the specified time constraints. This person must have a high school education, the ability to communicate, initiative, teamwork, and be prompt. People skills, internal/external customer service, phone skills and communication skills are mandatory. Ability to communicate with people within the department is necessary. Multitasking, clear penmanship (so work may be interpreted correctly), regular attendance, getting along with others, detail orientation, working a full shift, and the ability to work in a fast paced constantly changing environment are required.PHYSICAL DEMANDS:Most work tasks are indoors.QUALIFICATION STANDARDS:EducationHigh School Diploma or GED equivalentExperienceOne years of prior restaurant or room service experience desired.Licenses or Certifications:Not applicableGroomingAll employees must maintain a neat, clean and well-groomed appearance per Biltmore standards.This job description is not an exclusive or exhaustive list of all job functions than anemployee in this position may be asked to perform from time to time. Qualifications