Assistant General Manager

  • Krystal
  • Orlando, Florida
  • Jun 10, 2021
Full time General Managers and Management Executives

Job Description

Our Assistant General Managers balance being a great leader with delivering WOW service to our guests. Krystal Assistant General Managers understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.Essential ResponsibilitiesDevelop PeopleLives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)Creates a great energy in the restaurant and sets the team up for successEmpowers the team through Yes I CanCommunicates effectively and engages the team in regular huddlesCoaches and motivates the Shift Leaders and crew membersRecruits and develops top grade talentDemonstrates commitment to goals and inspires others to deliver excellent performanceRecognizes the team with U-Rock and Fresh, Friendly and Fast recognition toolsServes those they lead through behaviors, actions and decisionsCreate Great Guest ExperiencesCreates a fresh, friendly and fast service experience so good that guests can't wait to come back to KrystalServes as a role model to create memorable guest experiencesCoaches WOW service and creates a welcoming work environmentTakes actions to solve and celebrates guest feedbackRegularly observes the team and operations from the guest perspective and celebrates or coaches accordinglyBrand ChampionHelps to bring the brand to life in the restaurant Supports the Restaurant General Manager's efforts in the community with local marketing and eventsSupports company-wide promotions, product launches and product samplingsHelps the team execute local promotionsBusiness PlanningMaintains the balance between providing a high quality employee and guest experience, and achieving financial goalsResponsible for executing Krystal 9 operating systemsAssists in developing sales forecast and schedules to ensure Quality, Service and Cleanliness will be metMonitors business: previous day numbers, schedules, cash shortage concerns, and HACCP LogsReviews inventory efficiencies to create product (truck) ordersReviews inventory and evaluates food costsControls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory recordsImplements and follows up on operations and financial action plans.Analyzes sales and labor results throughout and after each shiftMaintains Brand operating standards for product procedures, cleanliness standards and service expectationsMaintain FacilityEnsures the restaurant is a safe, sanitary and appealing place for everyoneAssists in the compliance with health, safety, cleanliness, security and fire policies, standards and regulationsHelps to identify problems and conducts high-level troubleshooting for restaurant equipmentRequired Knowledge, Skills and AbilitiesExcellent people leadership and guest service skills requiredAbility to work in a fast paced environmentAbility to communicate effectively with guests, team members and Above Restaurant LeadersAbility to resolves issues in compliance with Krystal standardsAvailable to work all shifts, weekends and holidaysEducation and ExperienceMust have high school diploma or equivalentMinimum of 1-2 years management experiencePhysical Demands Must be able to lift up to 50 pounds of force frequently to move objectsAbility to carry products/boxes and miscellaneous items weighing no more than 50 poundsConsistently handles product preparationAbility to kneel and follow proper lifting proceduresConsistently lifts for product preparation, stocking and inventory