Night Auditor/Overnight Valet

  • Kimpton Hotels & Restaurants
  • Portland, Oregon
  • Jun 10, 2021
Full time Front Desk and Night Auditors Valet Attendants

Job Description

Job SnapshotNight Audit/Overnight ValetHotel Vintage, PortlandFull-time, 32-40 hours/week11pm-7am (Overnight), Must be able to work weekends/holidays as needed.Most shifts will be Mon-Thur, 11pm-7am**This position requires driving guest cars - applicants would need a valid Oregon driver's license.Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here.Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.How We're DifferentOur San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.What You'll DoThe Guest Service Agent (Overnight) is responsible for registration and check-out, phone operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.Some of your Night Audit responsibilities include:Review arrivals noting special requests, blocking rooms as needed.Check in and out hotel guests in a confident, professional and friendly manner.Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.Follow established key control policy.Ensure proper credit policies are followed.Submit all lost found articles accompanied by a completed lost found report.Familiar with all fire and emergency procedures.Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.Verify credit limit report.Monitor room availability throughout shift.Review daily the selling status of the hotel using yield management system.Attend department meeting once a month.Able to communicate via telephone and/or radio with other departments.Some of your Overnight Valet responsibilities include: Greet all guests upon arrival. Act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return. Assist guests with luggage to their rooms promptly when checking in and upon checking out. Hail taxicabs and answer ride share inquiries. Assist guests into taxicabs or automobiles. Take luggage to the curb to meet transportation. While assisting guests to their room, inform them on the following: storage area; restaurant hours of operation (if available), location of vending/ice machines; the concierge event of the evening; health club information; emergency procedures; equipment and exit paths. Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; honor bar refrigerator, snack basket and procedures for charging items to one's rooms; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc. Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs. Greet each guest you see with "Good morning" or (afternoon, evening). Quickly respond to guest requests in a timely and friendly manner. Follow procedures for entering and leaving guest rooms.What You BringPrevious experience in a Front Desk or customer-facing role is helpful!High school diploma or general education degree (GED) required.Knowledgeable of immediate area, services, attractions, and events.Flexible schedule, able to work overnights, weekends and holidays.Work well under pressure, taking care of many arrivals and departures within a short period of time.Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.Be Yourself. Lead Yourself. Make it Count.