Job Description Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
The Carlyle, A Rosewood Hotel is looking for a highly motivated and experienced Night Manager to join our team as we reopen and reimagine the guest and associate experience within the hotel.
The ideal candidate will serve as the property Manager on Duty and direct all property operations during the overnight shift. He/she will ensure that the highest levels of hospitality and service are provided during the overnight shift and represents property management in resolving any guest or property related situation as well performing essential duties of the role. Essential Duties and Responsibilities
-Ensures regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Attend required hotel meetings and conducting departmental pre-shift and monthly associate meetings
-Manages front desk and night audit day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
-Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
-Constantly monitor staff performance in all phases of service and job functions. Rectify any deficiencies with respective personnel to include all overnight associates on duty: front services, housekeeping, stewarding, culinary, In-Room Dining, PBX and Security
-Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
-Models the company's culture, vision, mission and core values at all times.
-Foster and promote a cooperative working climate, maximizing productivity and employee morale.
-Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
-Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
-Interact and respond in a courteous and professional manner with all guests, associates and community members, inclusive of resolving all guest and associate challenges.