Laundry Attendant - American Queen Steamboat Company

  • Alcatraz Cruises
  • Orlando, Florida
  • Jun 10, 2021
Full time Housekeeping and Janitorial

Job Description


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Under the supervision of the Chief Housekeeper, the Laundry Attendant's main duty is to see that all linens, terry and some uniforms are processed efficiently and thoroughly. These items are part of several departments (dining room, housekeeping, etc.) and the impeccable cleanliness and perfect presentation of these items is essential to the overall daily operations of the vessel.

Essential Duties & Responsibilities

* To be knowledgeable of all laundry procedures, chemicals and supplies
* Maintain safe and sanitary conditions at all times. All FDA, Coast Guard and Maritime Security guidelines are to be followed at all times
* To report any maintenance issues concerning laundry equipment immediately
* To maintain appropriate productive flow of laundry and adhere to schedules of linen and terry pick times
* To stay personally current on cruise events and programs in order to adjust laundry processing routine
* Assist in removal of room service equipment (dining room trays, dishes, etc.) from passenger staterooms to appropriate locations. These items should never be left in passenger corridors or elevator lobbies
* To have basic vessel layout knowledge to effectively collect dirty linen from stateroom attendants
* Assist other crewmembers with their duties whenever directed or whenever necessary to accomplish overall team goals of providing "Excellence in Service" to our passengers
* Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers and management at all times
* Assist with monthly inventories as assigned
* This position may be required to assist in other areas of the Housekeeping department, such as Housekeeping Attendant and/or Porter
* Required to attend all meetings scheduled by the Chief Housekeeper or senior management
* To read and follow all memos/directives as issued by company management
* Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
* Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications


* HS Diploma or Equivalent Required
* Professional Certification(s) or License:
* Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain
* Copy of DD214, if Veteran status

Skills & Abilities:

* Excellent verbal and written communications skills
* Attention to detail and well-organized


* One to two years of experience required in a position with similar duties and responsibilities
* Cruise industry experience preferred


* Must be at least 21 years of age.
* Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Our Values-RESPECT

At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences - not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

* We treat others - guests and fellow crew members alike - with Respect, by fostering a diverse and inclusive environment.
* We are stewards of the Environment through practicing conservation, protection and education.
* We believe in Safety First by creating and maintaining a safe and secure workplace.
* We are Professional, and will demonstrate that in the following ways:
* We are on time - to start and stop - and we come prepared.
* We make objective data- and logic-based decisions with limited emotion.
* We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.

* We Exceed expectations, embracing these principles:
* As employees, we expect to win, but always prepare and passionately compete like an underdog.
* We strive to innovate and reinvent, always looking forward and not stuck in the past.

* We value Communication, by following guiding principles:
* We listen to each other - fellow crew members and guests - and are responsive, vehemently following the 24-hour rule.
* We are transparent and efficient in our processes and do not entertain politics and bureaucracy.

* Teamwork helps drive us towards success, and together we embody teamwork by:
* We function as a team, playing our role and trusting our teammates.
* We work hard but have fun and don't take ourselves too seriously.
* And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!


American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.