The Area Leader of Training (ALT) is primarily responsible for the delivery and implementation of effective training systems at our Restaurants. The ALT supports the Restaurants through the development of Manager training locations, monitoring MIT performance, and supporting the training and development of Crew and Managers. They are a key advocate for Training & Development by representing the function as a Training specialist.
Restaurant Training ResponsibilitiesEnsure the highest levels of training standards at all RestaurantsValidate Advanced Crew certificationsImplement Training & Development programs and systemsEstablish goals for Training Restaurants with Business Unit Leaders Execute Training Restaurant Certification and annual Re-Certification process Onboard all new Training Restaurants via the certification process and certify all Training Managers Conduct and document Training Restaurant visits to evaluate operational effectiveness and MIT requirementsExecute touchpoints with all Managers In Training [MITs] during each phase of Training; combination of phone calls, emails and face-to-face interactions to gauge performanceSubmit Training Transition Plan (TTP) documentation and verify MIT validations for Training bonusesSupport Pre and Post New Restaurant Opening Activities including 15, 30, 60, 90, and 120-day Restaurant visitsValidate the effectiveness of RPS/Training plans and identifies training gaps by assessing objectives, compliance, and providing training on corrective actions Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurementsBusiness Unit(s) SupportFollow-up on adoption rates of all programs and initiatives for the Business Unit through Restaurant visitsSupport Business Unit in reaching Certified Trainer, Bird Specialist and Cross-Training goalsSupport Area Focus Restaurants as prescribed by the Business Unit LeaderSchedule and execute Certified Training Manager Classes to achieve expectations; Track CertificationsParticipate in Train the Trainer sessions for Company rollouts; Partner with Business Unit Leader on Restaurant Leader/ Partner Training SessionsCreate, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goalsProvide feedback on Crewmember, Shift Manager, Operations Manager and Restaurant Leader Development PlansManage ServSafe Certification and report to Business Unit Leader and RLTTraining Functional SupportProvide feedback and follow-up documentation on executed rollouts and Training meetingsServe as the Subject Matter Expert [SME] for training system development Review Period, Quarterly and Yearly Training results to identify gaps and develop/execute Training plans to addressActively review and provide feedback on all Training programs in developmentProvide observations, evaluations and feedback on Training effectivenessPosition / Role RequirementsParticipation in meetings and training sessions at the RSO, Restaurants and off-site locationsAbility to lead, motivate, and empower the Canes Crew and Managers Ability to align Crew with Canes culture by working hard and having funExcellent interpersonal and communication skillsAbility to recognize problems, set goals and convert plans into actionExercises good judgment in decision makingOpen to feedback and to self-improvementHolds self-accountable to high personal standards of conduct and professionalismExcellent speaking and presentation techniquesStrong time management skillsExceptional interpersonal skills, with the ability to effectively interact with Crewmembers and stakeholders at all levels of the organizationSuperior organization and follow-up skillsServes as a role model by demonstrating and up holding Raising Canes policies and How We Do Business standards
Required to live within assigned AreaAbility to Travel %; car and/or travelMust be 18 years of age or olderMinimum of High School Diploma or equivalent required, college degree preferredTraining certifications desirablePrevious multi-unit training experience required, minimum 5 years preferredProficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quicklyMinimum of 2 years management experience in the hospitality field required; quick service or fast casual preferred