Front of House Manager (Hospitality Manager)

  • TopGolf
  • Nashville, Tennessee
  • Jun 09, 2021
Full time General Managers and Management Executives

Job Description

Overview:
What Youll DoThe Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar-level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.Hospitality Managers also have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest experience.Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be not limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.Topgolf participates in E-Verify and willprovide the federal government with yourForm I-9 information to confirm that you areauthorized to work in the U.S.

Key Responsibilities:
How Youll Do ItSupervise the team in providing best-in-class service on a daily basisCoach and develop the team and drive Associate engagementUphold operating procedures and service and safety standards, especially Guest SatisfactionEnsure all Guest areas are staffed and functioning efficientlyDelegate tasksDemonstrate Topgolfs Core Values: Fun, One Team, Excellence, Edgy Spirit and CaringFocus on business metrics to drive performanceMaximize profit and revenuePerform other operational duties as assigned by your manager

Key Qualifications:
What Were Looking For5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environmentHigh school diploma or equivalentExcellent communication, time management and organization skillsAbility to work on a teamEnergy and enthusiasmA high level of self-awareness, receptivity to change and integrityAbility to work in extreme weather conditions for extended periods of timeAvailability to work varied shifts, including evenings, weekends and holidaysAbility to stand and walk for long periods of time including maneuvering up and down stairsAbility to obtain required licenses and certifications for your locationTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.