Concierge at The Ballantyne, A Luxury Collection Hotel

  • The Ballantyne Hotel Charlotte
  • Charlotte, North Carolina
  • Jun 09, 2021
Full time Concierge, Bell boy and Porters

Job Description

Experience Southern Hospitality and Luxurious Resort Amenities

Explore newly re-designed luxurious guest rooms, event venues and social spaces and luxurious resort amenities. Escape to the pools or spa. Savor artfully presented, regionally inspired new American cuisine, and sample one of the Carolinas' largest whiskey collections. Guests enjoy curated experiences like afternoon tea and group experiential dining. The Ballantyne features a collection of elegant ballrooms, professional meeting rooms and outdoor venues. A complimentary Ballantyne-area shuttle is available for nearby dining and conveniences. Explore this dynamic city, exceptional outdoor recreation or venture out to wander idyllic country roads.

JOB SUMMARY: Ensure guest satisfaction and revenue optimization through fulfilling guest inquiries for all amenities, services, and transportation. Provide service to resort guests and Ballantyne corporate tenants


  • -Informed of all events/functions in the hotel and within the City of Charlotte and surrounding areas
-Responds to guest requests promptly, promotes hotel services, facilities and outlets, provides guest with information such as local attractions and directions or travel arrangements to increase satisfaction.
-Responsible for all incoming calls for the hotel and updating of any voice messages as assigned.
-Resolves guest complaints to the satisfaction of the customer, informs supervisor/manager of any major problems.
-May be responsible for taking reservations for The Grill Room & Sunday Brunches.
-Responsible for compiling and maintaining an inventory of Sales Packets.
-Responsible for compiling and maintaining a database of information on local business & attractions.
-Responsible for facilities walkthrough.
-Responsible for distribution of all messages to the individuals as needed in a timely manner.
-Responsible for guiding guests on a tour of the facility and advising of hotel services and amenities.
-Responsible for preliminary application procedures along with employment processing as assigned.
-Provide a professional image at all times through appearance and dress.
-Responsible for distribution/sorting of mail in a timely manner.
-Responsible for conducting customer service surveys.
-MUST be able to work a flexible shift that includes: Days, Afternoons, Nights and Weekends. Plus work Holidays as well, if needed.
Note: May be assigned other duties by supervisor or management


  • -High school education or equivalent
    -Customer Service


  • -Excellent time management and organizational skills
    -Ability to work in a fast-paced environment
    -Ability to pay close attention to detail
    -Excellent verbal communication skills

  • -Able to work overtime as needed


  • -Ability to stand, walk and regularly move about kitchen, bend, remain stationary for short periods of time, reach, hear, see, talk, grasp, perform repetitive motions and use fingers
    -Ability to push, pull, lift, carry or otherwise move carts, food cases, metros, and similar items weighing up to 70 lbs.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.