Ambassador Nightclub/Lounge (MGM National Harbor)

  • MGM Resorts International
  • Jun 09, 2021
Full time Other

Job Description

Location:National Harbor, MarylandPRIMARY PURPOSE:As an Ambassador, you will be responsible for setting the stage for guest experience. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. All duties are to be performed in accordance with departmental and property policies, practices and procedures.PRINCIPAL DUTIES AND RESPONSIBILITIES:Provide security and safety for guests, employees and venueAbide by all state and federal law while enforcing hotel and venue policyGreet guests in a positive, friendly manner, and exemplifying MGM SHOW standardsActively market venue; which includes participating in marketing requirements and outings, including but not limited to:Assist in developing restaurant database through networking and completing data cardsBuild and establish personal clientele listWeekly table reservations(3) to (4) organic posts to one of the following social platforms with information provided by the marketing team: Facebook, Instagram, and Instagram StoriesSharing of venues Facebook posts onto their own channels for branding and awarenessPosting and engaging (liking and commenting) with the venue's social media posts, as well as engaging with review sites, such as YelpAdminister first aid and assist injured guests and employeesMaintain current knowledge of authorities to contact in the event of specific situationsUse professionalism in responses to all levels of situations that ariseBe alert and vigilant of any suspicious guests or activityEscort guests or employees out of the venue as neededProvide detailed incident reports whenever issues arise with guests or employeesReport safety concerns as they ariseControl the flow of guests coming into the restaurant, bar and loungePerform all opening and closing duties, based upon shift assignmentCommunicate with management and service team to fulfill and address any issues or needs requested by guests or other employeesPerform other job-related duties as requested