General Manager of Premium

  • Levy
  • Louisville, Kentucky
  • Jun 08, 2021
Full time General Managers and Management Executives

Job Description

LOCATION: Churchill Downs- Louisville, KY

Mission

Responsible for maintaining a balance between floor supervision, administration, team member training and mentoring, and hosting/communicating with groups. Strive to exceed guest expectations while executing "The Levy Difference".

Major Areas of Responsibility

All major areas of responsibility are achieved through the Core Signature Guidelines.

Operations

  • Executes all menu requirements and fulfills all guest-specific service requests
  • Ensures all function setups and breakdowns are executed correctly, efficiently and expeditiously
  • Has strong attention to detail
  • Holds team accountable to steps of service to deliver great guest service
  • Ensures team members have the tools necessary to complete their jobs
  • Ensures show quality standards are maintained at all times
  • Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy Restaurants team members
  • Regularly obtains feedback from clients and guests to improve operations
  • Supports and communicates Company initiatives
  • Respond and assist in any departmental guest service issues
  • Acts as a liaison with team, including partner's operational team, Levy Restaurants team and other areas as needed to ensure efficient operational performance
  • Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations

Controls

  • Employs good safety and sanitation practices
  • Practices proper product control and handling of all inventory and equipment
  • Achieves daily sales and assigned cost goals
  • Achieves assigned budget goals
  • Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
  • Practices proper product control and handling of all inventory and equipment
  • Follows and enforces responsible alcohol service policies
  • Executes required daily reporting in a timely manner
  • Ensures required department reports are completed and information is compiled at month end closing
  • Ensures team members adhere to Levy Restaurants Company guidelines as stated in team member training manual and employee handbook
  • Forecasts and adequately schedules team members to meet operational needs and desired targets
  • Ensures consumption reports are accurate and timely for each event
  • Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more)
  • Ensures that all security, safety and sanitation standards are achieved

Team

  • Uses all performance management tools to provide guidance and feedback to team
  • Promotes a cooperative work climate, maximizing productivity and morale
  • Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
  • Interviews, hires, trains and develops team members according to Levy Restaurants guidelines
  • Displays a positive attitude towards team members
  • Mentors department managers to develop their skills and leadership abilities

Required Skills

  • Able to communicate effectively with management team, guests and team members by speaking and comprehending English
  • English reading, writing, math and computer skills required
  • Ability to taste and evaluate food and beverage products
  • Stamina to work 60 hours or more per week
  • Must be able to work extended shifts of 10 hours or more as business dictates
  • Must be flexible with schedule and able to work different shifts
  • Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
  • Close vision and focus capabilities to view computer screen and company documents

Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.