Summary: Processing of night audit reporting and oversight of 3rd shift hotel operations. Responds to and services the guests' needs. Responsible for balancing the daily operations of the hotel. Performs a variety of clerical duties including basic computer work and simple accounting tasks.Essential Duties and Responsibilities include, but are not limited to:* Selling and upselling rooms to walk ins and phone reservations.* Responding to guest(s) immediately upon entering the lobby; 10-5 Rule should be maintained at all times.* Reviewing the credit of guest accounts daily and initiating follow-up, if action is required.* Keeping cash drawer secure and in balance throughout the shift.* Completing all tasks described on the relevant shift check list during shift* Balancing the day's business in a neat, timely, and orderly fashion.* Maintaining complete knowledge of all hotel systems including phone PBX system, key lock system, PMS reservation systems, fire alarm system, and evacuation procedures.* Maintaining a constant goal of 100% occupancy and 100% guest satisfaction.* Keeping confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.* Interacting with internal and external customers in a positive, professional and accommodating manner.* Exhibiting knowledge of surrounding area.* Maintaining a clean and attractive work area, uniform, and person.* Knowing and adhering to company standards/policies/rules of conduct, to include personal appearance/grooming, attendance and safe/efficient operations.* Performing other job related duties as assigned.Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Must have a flexible schedule to work days, evenings or nights any day of the week, including weekends and holidays.* Must have exceptional customer service skills.* Must perform multiple tasks in a busy environment and remain flexible.* Must work well in a team environment.* Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.* Possess excellent communication and organizational skills. * Computer literacy and financial management proficiency.* Must have good telephone skills.* Must perform basic mathematical functions.* Must reason, assess, and effectively handle problems involving several concrete variables in standardized situations.Requirements: * Must have High school diploma/GED.* Must have at least 1 year related experience.* Must be at least 18 years old.Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Regularly move up to 25 pounds, and occasionally move up to 50 pounds. * Must observe objects and/or persons from short distances, long distances, and peripherally, recognize colors, perceive depth, and adjust focus.***When submitting a resume for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.***#CBAH
Minimum Education: High school diploma or equivalent
Minimum Experience: 12 Months
Applicant Must have a high school diploma or GED. Applicant Must have one year of related experience. Applicant Must be at least 18 years old.