Host/Hostess A C - Bad Daddy Burgers [CLTBDB01]

  • HMSHost Corporation
  • Charlotte, North Carolina
  • Jun 08, 2021
Full time Host/Hostess

Job Description

Description Summary: The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager. Essential Functions: * Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards * Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times * Maintains and updates restaurant seating charts * Proper set up and maintenance of the Dining Room areas before serving * Assists with maintaining sufficient stock of roll up silverware for the incoming shift * Seats guests and advises them on menus and beverage choices based on required in-depth knowledge * Oversees the delivery and servicing of food and beverages * Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept/company standards * Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service * Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times * Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures * Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles) Requirements Minimum Qualifications, Knowledge, Skills, and Work Environment: * Customer service and cash handling experience preferred * Excellent organization skills * Ability to read and interpret restaurant's seating chart * Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner * Ability to bend, twist, and stand to perform normal job functions * Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

#