Travel Agent

  • Exoticca
  • Miami, Florida
  • Jun 04, 2021
Full time Other

Job Description

As a key representative of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Sales & Customer department.

Be a part of a team where you will
  • Handle requests from customers who have expressed interest in the Exoticca products, identify their needs, make recommendations, and review the benefits of an Exoticca experience.
  • Apply best practices to identify consumers' budget, timeline, and decision-making processes with a high-end delivery.
  • Deal with occurring requests, complaints, reviews or refunds.
  • Demonstrate strong knowledge of our products and packages.
  • Maintain operation integrity by following policies and procedures.
  • Maintain individual goals and achieve company targets.

Requirements
  • A previous sales/customer service experience and a proven track record of success in the travel industry.
  • Ability to interact, communicate and negotiate effectively.
  • Knowledge of Salesforce and/or Amadeus.
  • A can-do spirit you are coachable, highly motivated and driven to succeed.
  • High flexibility and schedule adaptation you can work polyvalent schedules, including evenings, weekends, and holidays.

Preferred Qualifications
  • Previous contact center experience in the Travel industry (2 years).
  • Degree in Hospitality, Travel, Tourism or any relevant field.
  • Experience with CRM management.
  • Sound knowledge of travel trends.

Benefits
  • Competitive salary
  • Highly ambitious commissioning plan for the Sales profiles
  • And the most important... being part of a successful team!