Associate Member Engagement Director

  • Texas Restaurant Association
  • Austin, Texas
  • Jun 03, 2021
Full time Other

Job Description

Texas Restaurant Association

Associate Member Engagement Director

Opportunites Based in Austin, Dallas, and Houston


JOB SUMMARY:

Membership is the core of the Texas Restaurant Association (TRA). Critical to an effective member acquisition, engagement, and retention strategy to build a strong association to support our mission, Associate Member Engagement Directors are based across the Association's four regional offices (Austin, Dallas, Houston, San Antonio) to provide frontline support to its membership. This position requires a detail-oriented person with strong sales, interpersonal, and administrative/organizational skills to support membership needs and retention and help manage a regional office. Qualified individuals must be outgoing, eager to make personal phone calls and engage with in-person communications. This position will also assist with special events and functions as they relate to Texas Restaurant Association (TRA) and its chapters in the region within they are based.


DUTIES:

Member Acquisition, Benefits Products & Services Adoption (40%)

Core to the success of the TRA is a strong membership, counted not only in number of members, but strength of engagement and use of available benefits, products, and services. Associate Member Engagement Directors play an integral role in the success of membership development and retention.

Member Engagement & Retention (40%)

As the TRA has evolved, engagement and retention with membership has expanded beyond issuing and collecting dues invoices. Regular contact with members across the State is critical to maintaining an engaged and involved membership.


Administration, Member Marketing & Communications (20%)

To achieve strong member acquisition/growth and engagement/retention, a strong and robust marketing and communications strategy must be executed, and a well-organized, effective regional office maintained. Associate Member Engagement Directors play a key role ensuring this and supporting the Chapters within their region and helping to ensure that the TRA maintains its position as the leader providing Texas' foodservice industry information and support.


And all other duties as assigned.


QUALIFICATIONS:

  • Bachelor's Degree and minimum 3 years' experience in membership engagement and sales, or minimum
  • 5 years minimum special events/sales experience in the hospitality industry.
  • Strong competency with Microsoft Office Suite (Office 365), Salesforce/CRM experience preferred.
  • Excellent verbal and written skills, Comfortable presenting to large crowds.
  • Proven attention to detail, highly organized, and able to handle multiple tasks simultaneously.
  • Ability to maintain a consistently positive outlook towards all members and fellow staff.
  • Previous experience in the hospitality/restaurant and/or association management/leadership is a plus.
  • Job has some local travel required (not exceeding 30%) and some weekend work as events require.


EOE