With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.
At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters
. More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides guests with genuine hospitality through hotel service standards:
-Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel's standard operating procedures.
-Provides clear and concise communication while assisting guests with their questions or needs.
-Anticipates guests needs while providing recommendations of the hotel and local attractions.
-Assists guests with changes in their room or restaurant reservation.
-Makes reservations for shuttle and ground transportation.
-Delivers guest welcome calls upon check-in.
-Responsible for radio communications between at departments of the hotel.
-Communicates with housekeeping regarding room availability and guest requests.
-Takes Room Service food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
-Maintains an up to date knowledge of the Room Service menu and ingredients to assist with food allergy questions/concerns.
-Input and accesses data in Opera, Open Table, Micros, Runtriz and HotSOS.
-Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance.
-Maintains discretion and confidentiality of all calls and guest room and fax numbers.
Works as a Team member to maintain pleasant work environment:
-Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
-Follows the Carlson Attendance Policy.
-Reports to work dressed according to Carlson Grooming Standards.
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
-Minimum of one year hospitality experience in Customer Service;
-Experience in a call center preferred;
-Strong verbal and interpersonal skills;
-Works well independently or as part of a team;
-Strong attention to detail;
-Commitment to exceptional guest service;
-A positive attitude;
-Adhere to the policies and procedures of the hotel.
-Perform repetitive hand and arm movements;
-Ability to sit for long periods of time, 8 hours or more per day;
-Must be able to squat, bend, kneel and twist;
-Occasional lifting, pushing, or pulling of more than 10 pounds.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.Visa Requirements:
We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.