Restaurant Server - Cool River

  • Embassy Suites Philadelphia - Valley Forge Hotel
  • Jun 03, 2021
Full time Servers

Job Description

JOB SUMMARY:

Sells product, processes orders, serves food and drinks to guests in the dining room; accurately processes guest check payments; maintains all Company policies, health, safety and sanitation standards. Focus is exceeding guests' expectations through excellent service.

ESSENTIAL FUNCTIONS:


  • -Greets table, answers questions, makes suggestions regarding food and service. (16%)



  • -Presents check, accurately processes guest check payments and balances receipts at the end of the shift/day. (16%)



  • -Serves drinks from service alley and/or bar, serves meals from kitchen. (16%)



  • -Observes guests and responds to additional requests to determine when the meal has been completed. (16%)



  • -Communicate with guests; anticipates needs (20%).



  • -Keeps table cleared of used plates, trash, empty glasses. (8%)



  • -Follows all health, safety and sanitation standards. (8%)


RESPONSIBILITIES:


  • -Table greeted, food/drinks served in a timely, courteous manner. Smiles at all times!
    -Anticipates guests needs and responds to any problems--addresses both with an equal sense of urgency.
    -Knows Cool River food, and how it is prepared.
    -Serves a three/four table station maintaining all Cool River service standards throughout the shift.
    -Personal appearance to Company standards each day/shift.
    -Supports other front-of-house functions.
    -Maintains a cheerful demeanor and understands the value of a smile.
    -Deposits cash drops and secures bank.