Spa Supervisor

  • Keystone Resort
  • Jun 03, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

The Spa Front Desk Supervisor will oversee the day to day operations of the front desk of the spa. Duties would include all hiring and guest service training for the front desk and payroll responsibilities for all, non-exempt staff of the spa. The Spa Front Desk Supervisor will create a friendly and guest centric atmosphere and lead by example for all staff at all times.

Job Requirements

  • - Oversee the operations of the spa front desk
    - To arrange and book all spa appointments and packages
    - To be the initial and complete source of information regarding all available spa treatments and retail goods
    - To maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments
    - To be able to explain the key features of the spa and retail area
    - To assist with scheduled retail inventory
    - To handle all the billing and point-of-sale functions for spa services and retail sales
    - To ensure a pleasant visit for each guest
    - Assists with special projects/events as requested
    - Assist Spa Manager with weekly payroll
    - Trains all spa front desk staff on spa procedures and protocols


Essential Job Functions:

  • - To arrange for all spa appointments and packages
    - Able to communicate clearly to all spa staff
    - To be the initial and complete source of information regarding all available spa treatments and retail goods
    - To maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments
    - To maintain the orderliness, cleanliness and presentation of all retail items
    - To be able to explain the key features of the spa and retail area to staff and guests
    - To assist with scheduled retail inventory
    - To handle all the billing and point-of-sale functions for spa services and retail sales
    - To ensure a pleasant visit for each guest and a pleasant work place for all spa staff
    - Assists with special projects/events as requested
    - Must be able to work as a team with both front desk concierges and back of spa therapists
    - Assists Spa Manager with Interviewing, hiring, training, and evaluating the front desk and concierge staff
    - Be upbeat and have fun!


Requirements:

  • - High school diploma or equivalent -required
    - SpaSoft experience highly recommended
    - Must be able to work weekends.
    - Typing, computer and basic math skills required
    - Must attend product knowledge training
    - One year of supervisory experience preferred
    - Must be proficient in sales and guest service
    - Must possess good organizational skills
    - Must be able to work well within a team environment
    - "Can-Do" attitude a must


The budgeted range starts at $15.00 - $20.00. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...

  • - Medical, Dental, Vision insurance, and a 401(k) retirement plan
    - Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
    - Paid Parental Leave for eligible mothers and fathers
    - Healthcare & Dependent Care Flexible Spending Accounts
    - Life, AD&D, and disability insurance


We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team - where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 307507