Assist and support Catering and Conference Services Team in obtaining guest satisfaction by performing clerical and administrative duties relating to conference services and special events. Acts as Liaison between Conference Services Manager(s), Catering Managers, Executive Meetings Manager, Banquet Department, Audio Visual Department, Event Services Managers, and the Resort Banquet Chef, and their related clients.ESSENTIAL JOB FUNCTIONS:
-Uses various computer word processing and other software packages to enter data, produce operational working documents, and departmental updates.
-Answers telephone and responds to caller inquiries by speaking in a clear and pleasant manner. Exercises decision making skills to direct caller's request(s). Accurately records messages for staff and distributes the written messages to the staff members in a timely manner.
-Prepare and distributes documents to appropriate persons and locations to ensure prompt processing of time-sensitive information by hotel and supplier staff. Transports documents weighing up to 5 pounds to offices, mailrooms and other locations throughout the hotel building.
-Takes all calls and emails for internal meetings and meeting room requests. Assigns the room, food and beverage, audio visual, and set up needs.
-Handles amenity requests for all VIP clients. Ensures that all arrangements, are handled properly, coordinating with other departments through oral and written instructions.
-Organizes, files and retrieves documents in appropriate binders in order to maintain essential records used in the department's operations.