To greet and seat guests in the restaurant using all the techniques and steps outlined in the service standards of Horseshoe Bay Resort. Ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time. And, seat guest in a manner that every guest will receive the fastest and the most courteous service at all times, and fair to all servers. May also assist in kitchen as food runner and expeditor to ensure all orders are prepared in a timely manner and according to menu and customer specifications.ESSENTIAL JOB DUTIES:
-Maintain guest flow charts to track number of guests to each station and to track volume per hour.
-Ensure that the entrance to the restaurant has someone there to greet guests at all times.
-Ensure that the front of the restaurant is spotless at all times.
-Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
-Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
-Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
-Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such as ensuring the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.