The JW Denver Cherry Creek is ready to hire an enthusiastic Rooms Controller, with a passion for hospitality, to join the Rooms Division team. Are you ready for the next step in your career? If you are someone who is ready to make that leap into this role, apply today! Sage Hospitality Group is looking for top talent and we look forward to hearing from you!
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.$1000 Sign on bonus! The Perks:
Medical, dental, & vision insurance
▪ Health savings and flexible spending accounts
▪ Basic Life and AD&D insurance
▪ Paid time off for vacation, sick time, and holidays
▪ Eligible to participate in the Company's 401(k) program with employer matching
▪ Employee Assistance Program
▪ Tuition Reimbursem ent
▪ Great discounts on Hotels, Restaurants, and much more.
▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Front Desk with regard to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades.
-Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.
-Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
-Ensures that special reservations and accommodations are handled properly, with no errors.
-Blocks group rooms, daily rooms and special request rooms.
-Maintains a room pool from which rooms may be pulled for early arrivals and special requests.
-Coordinates the status of out of order rooms with the Engineering Department.
-Block early arrivals, special needs guests, & VIP's
-Orchestrate room moves, communicate & expedite guests waiting for rooms
-Review all group resumes & ensure all appropriate information is communicated to associates
-Approach all encounters with guests and associates in a professional and personalized manner.
-Actively participates in daily briefings and meetings
-Understand and communicate promotions and enhancements effectively with Service Professionals and guests
-Performs other duties as assigned, requested or deemed necessary by management.