Guest Services Agent - Residence Inn - Seattle (Seattle, WA)

  • Residence Inn Seattle
  • Seattle, Washington
  • Jun 01, 2021
Full time Other

Job Description

Guest Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • -Provide Distinguished Hospitality that aligns with the pillars our mission statement.
    -Operate reservation, property management and credit card systems, following all safety and security procedures.
    -Maintain accurate cash sheet. Responsible for cash drawer balancing.
    -Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
    -Know emergency procedures and how to respond.
    -Never say a guest's room number or personal information out loud.
    -Be knowledgeable of hotel promotions.
    -Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
    -Complete daily reports, audits correspondences etc. as required by your shift.
    -Keep lobby and office area clean at all times,
    -Set wake-up calls as dictated by your shift.
    -Lock and secure area if leaving the front desk.
    -Create incident reports for guest injuries / issues when required.
    -Ensure all calls are answered timely and in a "scripted" manner.
    -Take and record reservations with accuracy. Confirm as requested.
    -Resolve guest complaints to exceed expectations.
    -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
    -Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
    -Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.