Hostess/Host - Island's

  • Loews Hotels
  • Orlando, Florida
  • Jun 01, 2021
Full time Host/Hostess

Job Description

We think every island paradise should have three things: sun, sand-and tons of palm trees. Good news: at Loews Royal Pacific Resort at Universal Orlando Resortâ„¢, we've got all three, plus so much more. Guest can enjoy a South Seas vacation without sailing halfway around the globe and feel the excitement of a time when adventurous travelers first island-hopped the South Pacific.

Job Specific

* Supervises restaurant activities in absence of Manager
* Controls Reservation Book, accepts reservations and enters them accurately into the record
* Maintains guest history files and uses information to enhance repeat guests experience
* Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
* Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
* Inspects menus to ensure cleanliness and acceptability
* Greets guests in a polite professional manner
* Determines guest needs, verifies table availability, assigns appropriate table for seating
* Guides guests to appropriate table
* Assists guests with seating, and presents menu
* Ensures removal of unnecessary place settings at occupied tables
* Notifies server of guest seating, and communicates any special needs or requests
* Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
* Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
* Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
* Other duties as assigned

General

* Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow team members
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards