Guest Services Supervisor
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Work with Guest Services Manager to train and monitor front office staff.
-Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.
-Communicate with the Engineering and Housekeeping Departments regarding any maintenance or guest room requests.
-Have full understanding of software system, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges.
-Handle checks and credit cards received from the guests for payment of hotel charges.
-Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
-Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances.
-Maintain regular attendance, consistently be on time, and observe prescribed work, break and meal periods in compliance with standards.
-Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
-Perform any other duties as requested by manager.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.