Guest Services Supervisor - Days Inn-DIA (Denver, CO)

  • Days Inn-DIA
  • Denver, Colorado
  • Jun 01, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Guest Services Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • -Work with Guest Services Manager to train and monitor front office staff.
      -Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.
      -Communicate with the Engineering and Housekeeping Departments regarding any maintenance or guest room requests.
      -Have full understanding of software system, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges.
      -Handle checks and credit cards received from the guests for payment of hotel charges.
      -Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
      -Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances.
      -Maintain regular attendance, consistently be on time, and observe prescribed work, break and meal periods in compliance with standards.
      -Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
      -Perform any other duties as requested by manager.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.