Executive Sous Chef - American Queen Steamboat Company

  • Hornblower
  • Charlotte, North Carolina
  • May 31, 2021
Full time Chefs, Cooks, Food Preparation Workers

Job Description

NOW HIRING FOR SUMMER SAIL DATES! We are now offering SIGN ON and RETENTION BONUSES

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The Executive Sous Chef is responsible for supporting the Executive Chef in safe and efficient management of the galley, crew mess, provisions, and alternative dining functions aboard the vessel in compliance with all food safety standards and costs controls. This position will act as the person in charge in the Executive Chef's absence.

Essential Duties & Responsibilities

* Deliver dining experience at established company standards ensuring all food production is to include recipe compliance, plate appeal, taste testing, hot/cold requirements, buffet presentations, proper timing while meeting budgeted costs
* Responsible for the storage and distribution of all food items
* Help manage galley and related crew areas to ensure maintenance and cleanliness are up to all regulatory and company standards
* Ability to develop recipes and specialty items including special dietary accommodations
* Assists in establishing and maintaining practices of progressive cookery throughout the department
* In charge of ordering, storage, distribution, and stock cost control of all food items
* Maintains costs control measures of food items, through proper utilization, portion control, storage, and planning
* Continuously follows up on suggestions for improvement in raw material, menus, cost savings and equipment
* Works to minimize spoilages and maintains an accurate inventory of all food items
* Responsible for quality control of all food purchases while keeping those purchases within budget and as economic as possible
* Assists the Executive Chef with the controlling of china, glass, and flatware
* Manage galley and related crews to ensure areas are clean and maintained according to universal sanitation and company standards and all state and federal regulations.
* Ability to develop recipes and specialty items including accommodation of special dietary needs
* Excellent written and verbal communication skills
* Working knowledge of galley and storage equipment
* Assists with ordering, storage, distribution, and stocking of food items
* Brings variances of specifications and quality to the attention of the Executive Chef
* Exhibit above average organizational and time-management skills
* Ensure consistent implementation of departmental training and performance appraisal programs
* Help manage budget to include proper receiving, proper food handling, rotation, control of over-production and excess waste
* Exhibit pride in facility maintenance and appearance by compliance with FDA regulations - provide constant direction in proper cleaning, food handling, receiving and storage
* Trains all new staff upon entrance to the galley team
* Participate in demonstrations, galley tours, buffets, passenger interactions, and Waiter training pertaining to menu descriptions
* Work with Sous Chefs and storeroom workers regarding supervision of utilities, including equipment and trash storage and removal
* May place requisitions for food, galley, and beverage items on behalf of the Executive Chef
* Ensure that all food complaints are received, and any necessary recovery steps are taken
* Fosters teamwork, consistency, and standardization in the galley
* May assist or plan menus, themes and other events for passengers, officers, and crew
* Fosters teamwork in the department by encouraging advancement through training and constructive feedback
* Encourages constructive feedback and advancement through training for departmental employees
* Actively participates in embarking duties such as loading, unloading, luggage carrying, etc., as needed
* Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
* Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications

Education:

* HS Diploma or Equivalent Required
* Bachelor's degree required in culinary field, ACF certification

Professional Certification(s) or License:

* ServeSafe Manager Certification
* Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain
* Copy of DD214, if Veteran status

Skills & Abilities:

* Excellent verbal and written communication skills
* Ability to work professionally with all levels of employee throughout the organization

Experience:

* Five years full-service operations experience
* Experience in supervision and training of employees
* Cruise industry experience preferred

Other:

* Must be at least 21 years of age.
* Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Our Values-RESPECT

At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences - not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

* We treat others - guests and fellow crew members alike - with Respect, by fostering a diverse and inclusive environment.
* We are stewards of the Environment through practicing conservation, protection and education.
* We believe in Safety First by creating and maintaining a safe and secure workplace.
* We are Professional, and will demonstrate that in the following ways:
* We are on time - to start and stop - and we come prepared.
* We make objective data- and logic-based decisions with limited emotion.
* We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.

* We Exceed expectations, embracing these principles:
* As employees, we expect to win, but always prepare and passionately compete like an underdog.
* We strive to innovate and reinvent, always looking forward and not stuck in the past.

* We value Communication, by following guiding principles:
* We listen to each other - fellow crew members and guests - and are responsive, vehemently following the 24-hour rule.
* We are transparent and efficient in our processes and do not entertain politics and bureaucracy.

* Teamwork helps drive us towards success, and together we embody teamwork by:
* We function as a team, playing our role and trusting our teammates.
* We work hard but have fun and don't take ourselves too seriously.
* And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!

EEO

American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.