Assistant Manager - TAP Sports Bar (MGM National Harbor)

  • MGM Resorts International
  • May 31, 2021
Full time General Managers and Management Executives

Job Description

Location:National Harbor, MarylandThe primary responsibility of the Assistant Manager - TAP is to assist with managing the restaurant's operation during shift, supervises service staff, conducts necessary training and provides the best service to the guests and patrons. All duties are to be performed in accordance with departmental and property policies, practices and procedures.POSITION RESPONSIBILITIES/DUTIES:Assist in overseeing and supervising team members and operations during daily service ensure overall guest experience meets and exceeds expectationsSupport the management team with Human Resources responsibilities, including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring recommendations, suggestions for training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreementsConstantly monitor service levels on the dining room floor and adjust staffing as needed.Maintain Food Line Check to constantly ensure all ticket times meet property established standards.Ensure guest satisfaction by approaching every table and making sure the guest's dining expectations have been achieved.Order products and supplies for the restaurant.Conduct daily shift meetings and regular staff training meetings, as neededTrain all employees on steps of service, sequence of service and hold them accountable to the standards.Ensure daily operational tasks are performed and completed.Ensure equipment is in proper working order.Ensure all areas of the restaurant are constantly maintained for cleanliness.Practice all necessary sanitation methods to ensure food safety standards are followed.Ensure necessary tools are provided to staff.Ensure departmental company policies are plete dinner reservations for the guests, if applicable.Other job related duties as requestedThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.SUPERVISORY RESPONSIBILITIES:HostpersonServerBartenderApprentice BartenderCocktail ServerEDUCATION and/or EXPERIENCE:Required: Associates Degree in Business Management, Hospitality, or related field or equivalent work experience.At least four (4) years of management experience in a high-volume restaurant, preferably in a casino environment that includes at least two (2) years of experience in the food industry and previous experience in scheduling and staffingEffectively communicate in English, in both written and oral formsPreferred:Bachelor's Degree in Business Management, Hospitality, or related fieldBilingual, English as the primary or secondary languagePrevious experience working in a similar resort settingCERTIFICATES, LICENSES, REGISTRATIONS:Gaming LicenseProof of eligibility to work in the United StatesSECTION 3: COMPETENCIES & WORKING CONDITIONSKNOWLEDGE/SKILLS/ABILITIES:Able to lead and mentor a team.Have interpersonal skills to deal effectively with all business contacts.Professional appearance and demeanor.Excellent customer service terpersonal skills to effectively communicate with all business contacts.Ability to effectively communicate in English, in both oral and written forms.WORK SCHEDULE/HOURS:Regular scheduled hours : Work Days: Hours:Other - Must be flexible if needed for occasional work outside of normal business hours.MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.