Front Office Agent

  • LUXE Hotels
  • Los Angeles, California
  • May 30, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Department: Front Office
Status: Non-Exempt
Availability: Mornings, Afternoons and Overnight

Primary Objective:
Responsible for the operation of the Front Desk. Offer an efficient, friendly and courteous service to all guests. Inform all relevant departments of guest's special needs or requirements.
Areas of Accountability:

Check arrivals list against correspondence to ensure that all information and documents are in order.
Deal with individual and group arrivals in accordance with the check in procedure.
Ensure that pit checks and shift checklists are up-to-date and finalized before the end of each shift.
Ensure that individual and group departures are in accordance with the pre-arranged method of payment.
Competent in handling all authorized forms of payment including the processing of foreign currency transactions.
Possess thorough product knowledge of room types, room positioning, current rates, facilities and services within the hotel. Able to offer and sell hotel amenities to the guests when required.
Awareness of daily room availability to sell on an ongoing basis.
Comply with Luxe Sunset Boulevard Hotel's regulations when completing internal banking procedures ensuring that the figures are correct, and that all back-up documentation is attached.
Complete a thorough handover all arrivals/departures/special requests, etc. before ending shift.
Receive and deal with all telephone and verbal enquiries and ensure that all messages are taken and distributed in the correct manner.
Maintain reception desk and general reception area in a neat and tidy manner at all times.
Complete the pit-check procedure on a daily basis and follow up and report all discrepancies.
Have a sound knowledge of the Los Angeles area and assist guests with directions if needed.
Able to make and confirm reservations whether for the hotel or otherwise.
Maintain the highest standard of appearance and social skills.
Deal effectively and courteously with unhappy and unsatisfied guests.
File all correspondence and paperwork to comply with Luxe Sunset Boulevard Hotel requirements.
Be familiar with all security and evacuation procedures.
Able to perform other duties as directed by Management. Available to work overtime, at the request of Management. Attend any training and staff meetings when required.
Keeps supervisor fully informed of all problems or matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
Adheres to company policies and procedures.

Attends work as scheduled.
Follows hotel's dress and grooming standards.
Follows COVID-19 guidelines & Minimizes safety hazards by following all safety rules and procedures.

At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public