Top of the Mark Lounge Manager -InterContinental Mark Hopkins San Francisco

  • InterContinental Hotels Group
  • San Francisco, California
  • May 30, 2021
Full time General Managers and Management Executives

Job Description

Discover San Francisco's historic charm at our InterContinental® Mark Hopkins San Francisco hotel, where modern luxuries meet the Bay area's golden, glamorous era. Find breathtaking views at our Nob Hill hotel, featuring opulent rooms with unique artwork, modern amenities, and an easy stroll to the area's top attractions. Discover panoramic views of the City while enjoying signature cocktails at Top of the Mark sky lounge, or let our Concierge Desk curate your personalized, unforgettable stay.

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Manage the bar/lounge operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, responsible service of alcohol, or other compliance requirements, as well as brand standards and local policies and procedures.

Supervises several employees in one or more beverage outlets in a large, full-service, luxury, or resort hotel with multiple major food and beverage outlets, high volume banquet and convention facilities, and many VIP and key guests.

Achieve budgeted revenues, control expenses and labor costs, and maximize profitability for assigned beverage outlet(s). Assist in preparation of operating budget and financial plans which support the overall objectives of the food and beverage department.

Establish and maintain procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and breakage of glassware and supplies. Establish par levels for supplies and equipment. Establish procedures and timeframes for conducting inventory.

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.

Ensure all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.

Interact with outside contacts:

Guests - to ensure their total satisfaction

Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

Regulatory agencies - regarding safety and compliance matters

Other contacts as needed (professional organizations, community groups, local media)

Ensure guests are greeted upon arrival and receive prompt and professional service.

Establish and implement appropriate service recovery procedures in order to ensure total guest satisfaction.

Manage the day-to-day activities of one or more bar/lounge outlets. Schedule employees to ensure proper coverage, and plan and assign work. Communicate and enforce policies and procedures.

Create innovative programs and promotions to market special menu items and drinks. Support system-wide food and beverage programs. Monitor performance of such programs through analysis of guest feedback and financial results. Initiate corrective measures as needed. Conduct meetings to inform staff of special promotions, daily specials, and additional information.

Ensure that all bar equipment, including but not limited to sinks, taps, blenders, cash registers, etc., is in proper operational condition and is cleaned on a regular basis. Ensure that all bar/lounge facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs.

May serve as Manager on Duty

Perform other duties as assigned including assisting bar staff with their job functions during peak periods.

High school diploma or equivalent and one year of restaurant management experience in a full service outlet or similar setting, or an equivalent combination of education and experience. Hospitality Management Degree or formal food and beverage operations training preferred. Must speak fluent English.

Carrying or lifting items weighing up to 50 pounds

Moving about the outlet(s)

Handling objects, products

Bending, stooping, kneeling

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

May be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.