Lobby Attendant at The Ballantyne, A Luxury Collection Hotel

  • Ballantyne Golf Resort
  • Charlotte, North Carolina
  • May 30, 2021
Full time Other

Job Description

Who We Are:

The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations, and abundant amenities. Guests can experience authentic hospitality at our spa, seasonal outdoor pool, indoor pool, sauna, fitness center, exquisite dining at Gallery Restaurant, afternoon tea and leisure offerings.

Job Summary

Cleans hotel guest public areas, offices public restrooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction. Open positions for both AM and PM shifts.

Job Duties

* Reports any area unable to be serviced within appropriate time standards to supervisor.
* Reports needed repairs of unsafe conditions to supervisor.
* Responds to requests from guests, supervisors, or management in a timely and efficient manner.
* Maintains linen cart and supplies neat and organized to department standards.
* Maintains security of equipment, keys and supplies issued each day.
* Reports lost and found articles to Fire, Life & Safety.
* Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
* Always provides a professional image through appearance and dress.
* Follows company policies and procedures.
* Cleans and services assigned public rest rooms, dust, vacuum in a timely and organized manner according to procedures and standards.

Note: May be assigned additional duties by supervisor or manager

Education and Experience

* Previous housekeeping experience preferred but not required
* Basic reading, writing and math skills, is preferred

Skills and Abilities

* Customer service oriented
* Time management and organizational skills
* Ability to pay close attention to detail
* Able to work overtime
* Able to work in a fast paced, stressful environment
* Able to work with common household chemicals
* Ability to work a flexible schedule, including evenings, weekends, and holidays

Physical Requirements

* Ability to walk and stand for extended periods, kneel, reach, talk, hear, see, bend, twist, kneel, crouch, stoop, climb, grasp and perform repetitive motions.
* Ability