Training Manager

  • Dunkin' - Franchisee Of Dunkin Donuts
  • Houston, Texas
  • May 30, 2021
Full time General Managers and Management Executives

Job Description

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Training Managers are responsible for training the team to meet Brand operational and food safety standards and to perform the day to day duties of their roles. Responsibilities Include:Performs all responsibilities of restaurant team membersTrain and coach restaurant team members on their roles and responsibilities and ensure they are meeting all Brand and food safety standardsTrain restaurant team members and ensure completion of required training using Brand and franchisees toolsHelp onboard restaurant team members using Brand and franchisee tools and systemsEnsure restaurant team can execute new product rollouts including training, marketing and samplingCommunicate clearly with restaurant team members and managersServe as a role model for restaurant team membersProvide great guest service and coach restaurant team members to do the sameTravel required between multiple locationEducation/Experience:Basic computer skillsFluent in spoken and written EnglishPrevious experience in retail, restaurant or hospitality preferredHigh School diploma or equivalentKey Competencies:Works well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focused