Guest Service Officer (Lounge Operations & Meet and Greet)

  • Plaza Premium Group
  • Dallas, Texas
  • May 30, 2021
Full time Other

Job Description

The Group currently employs over 5,000 staff and serves more than 14 million travelers around the world annually. We are dedicated to providing quality services and possess proprietary knowledge in the airport hospitality industry. As a fast growing company and caring, people-oriented employer, we offer a comprehensive range of golden career opportunities and nurture staff by identifying and promoting those with genuine enthusiasm and talent. A career with Plaza Premium Group opens up a world of exciting opportunities for you to challenge yourself to excel. Our vision to be the household name and world class quality service provider wouldnt be achievable without our people, the Groups most prized asset.Overall responsibilityGreet and check-in passengers as well as monitor lounge conditionMeet and Greet customers at arrival gate/ departure curb; escort and assist them to go through security check, immigrations & customs. Assists Guests in Lounge.Key Areas of Duties and ResponsibilityTo be able to show an exceptional first impressionTo greet and bid farewell to passengers To collect different means of payment from passengers To assist passengers with their luggage To contact airlines for any necessary informationTo carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.To prepare reports for closing.To carry out inventory of beverage, equipment and utensils.To serve and/or handle all kind of alcohol, meat, nuts, etcTo collect dirties and support the back of the house.To monitor the alcoholic consumption of customers.To prepare and serve coffee, cappuccino, latte and alcoholic drinksTo serve customers at the Noodle BarFor Meet & Greet Service Arrival, meet at arrival gate; assist in carrying hand-carries; escort customers to customs and immigration; identify check-in baggage with customers and upload the baggage to the vehicle prearranged.For Meet & Greet Departure, meet customers at Departure Curb, assist customers to check in at airlines counters, escort customers to go through security and customs and bid farewell to customers at the departure gate.Provide concierge services to customers; e.g .personal shopping, floral, hotel, limousine, tour bookings, etc.To be able to work as a team and assist other colleagues within different responsibilities To take initiative to identify areas for improvement and participate in continual improvement activitiesTo undertake other jobs assigned by superior from time to timeRequire employees to stand for long hoursTo provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.Food Handlers Certification * TABC Certification * Strong sense of customer service * Communication and writing skills * Ability to use computers and knowledge to work with Microsoft applications (Word, Excel, PowerPoint) * Good organizational skills * Positive attitude * Initiative * Self-motivated * High sense of responsibility * Ability to prioritize * Problem solving ability * High level of attention to detail * Knowledge of Dallas Fort Worth Airport * Physical strong * Able to lift up 50lbs baggage * Good sense of directions